Coach Sales Associate
- Seniority
- Entry-Level
- Posted
- Apr 1, 2026
About Coach
Coach is a premium American leather-goods and accessories house operating within the Tapestry, Inc. portfolio. The brand is known for its craftsmanship, contemporary design, and elevated retail environments. As an employer, Coach emphasizes client service, product excellence and professional development within a global luxury retail network.
Coach Sales Associate in New York — join Coach in New York as a Sales Associate delivering luxury client service and driving sales.
Role & Responsibilities
- Deliver exceptional, personalised client service to build long-term relationships and drive repeat business.
- Achieve and exceed individual and store sales targets through proactive selling and clienteling.
- Maintain intimate product knowledge of Coach leather goods, accessories and seasonal collections to advise clients effectively.
- Operate point-of-sale systems, process transactions accurately and manage cash handling procedures.
- Support visual merchandising standards and assist with floor moves, displays and inventory presentation.
- Manage replenishment, stockroom organisation and basic inventory counting to sustain product availability.
- Capture and update client data in CRM systems and follow up on appointments, special orders and leads.
- Adhere to loss-prevention, store opening/closing and operational policies to protect brand assets.
Qualifications
- Proven experience in retail or a customer-facing role; luxury retail experience strongly preferred.
- Excellent verbal communication and interpersonal skills with a client-focused mindset.
- Demonstrable track record of meeting sales goals and contributing to a team environment.
- Comfortable using point-of-sale and CRM systems; numeracy for cash handling and basic reporting.
- Flexible availability including evenings, weekends and peak retail periods.
- Professional presentation and ability to represent a premium luxury brand.
Skills
Experience
Previous retail or customer-facing experience is required; 1+ years in luxury or premium retail is preferred but not mandatory for exceptional candidates.
Education
High school diploma or equivalent; secondary or tertiary retail/merchandising qualifications advantageous.
Workplace
This position is based in New York, New York, USA.
Culture
Coach cultivates a refined retail culture that combines product craftsmanship with attentive client service. Team members work in highly designed store environments where professionalism, sales acumen and a collaborative spirit are valued.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Client Advisor», «Retail Associate», «Store Sales Representative», «Luxury Sales Consultant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.