Coach Sales Associate

Location
Seniority Entry-Level
Posted ✦ Today
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Coach Sales Associate in New York — join Coach in New York as a Sales Associate delivering luxury client service and driving sales.

Overview

Coach is a premium American leather-goods and accessories house operating within the Tapestry, Inc. portfolio. The brand is known for its craftsmanship, contemporary design, and elevated retail environments. As an employer, Coach emphasizes client service, product excellence and professional development within a global luxury retail network.

Role & Responsibilities

  • Deliver exceptional, personalised client service to build long-term relationships and drive repeat business.
  • Achieve and exceed individual and store sales targets through proactive selling and clienteling.
  • Maintain intimate product knowledge of Coach leather goods, accessories and seasonal collections to advise clients effectively.
  • Operate point-of-sale systems, process transactions accurately and manage cash handling procedures.
  • Support visual merchandising standards and assist with floor moves, displays and inventory presentation.
  • Manage replenishment, stockroom organisation and basic inventory counting to sustain product availability.
  • Capture and update client data in CRM systems and follow up on appointments, special orders and leads.
  • Adhere to loss-prevention, store opening/closing and operational policies to protect brand assets.

Qualifications

  • Proven experience in retail or a customer-facing role; luxury retail experience strongly preferred.
  • Excellent verbal communication and interpersonal skills with a client-focused mindset.
  • Demonstrable track record of meeting sales goals and contributing to a team environment.
  • Comfortable using point-of-sale and CRM systems; numeracy for cash handling and basic reporting.
  • Flexible availability including evenings, weekends and peak retail periods.
  • Professional presentation and ability to represent a premium luxury brand.

Skills

Clienteling Point-of-sale (POS) systems Customer relationship management (CRM) Cash handling Visual merchandising Inventory management Product knowledge (leather goods and accessories) Microsoft Office

Experience

Previous retail or customer-facing experience is required; 1+ years in luxury or premium retail is preferred but not mandatory for exceptional candidates.

Education

High school diploma or equivalent; secondary or tertiary retail/merchandising qualifications advantageous.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.

Culture

Coach cultivates a refined retail culture that combines product craftsmanship with attentive client service. Team members work in highly designed store environments where professionalism, sales acumen and a collaborative spirit are valued.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.