Coach Sales Associate

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Location
New YorkNew YorkUSA
Seniority
Entry-Level
Posted
Apr 1, 2026

About Coach

Coach is a contemporary American luxury house known for its leather goods and elevated accessories, operating globally through owned boutiques and wholesale partners. The brand is part of Tapestry, Inc., a multi-label luxury fashion group, and offers opportunities to work within a heritage-driven design culture that emphasizes craftsmanship, client relationships and commercial performance.

Coach Sales Associate in New York, NY — Boutique retail role focused on luxury client service, sales and visual merchandising.

Role & Responsibilities

  • Deliver exceptional, personalized client service and achieve established individual and store sales targets through active selling and clienteling.
  • Build and maintain a high-value client book; proactively follow up on leads and coordinate appointments and private shopping experiences.
  • Execute visual merchandising standards and ensure presentation of product and store environment aligns with brand guidelines.
  • Operate point-of-sale (POS) and CRM systems to process transactions, manage client records and track sales activity.
  • Manage inventory, including accepting deliveries, conducting stock counts and maintaining back-of-house organization.
  • Support store operations such as cash handling, daily reconciliations, loss prevention and compliance with company policies.
  • Participate in store events, seasonal launches and team meetings to drive footfall and brand awareness.

Qualifications

  • Proven track record of meeting sales targets in a retail environment; experience with luxury or premium brands preferred.
  • Excellent interpersonal and communication skills with a strong service orientation and high emotional intelligence.
  • Reliable numeracy and experience with cash handling and basic reconciliations.
  • Demonstrated ability to build long-term client relationships and execute clienteling strategies.
  • Flexible availability including evenings, weekends and holiday periods.
  • Professional presentation and the ability to represent the brand aesthetic and values.

Skills

Clienteling Visual merchandising Point-of-sale (POS) systems CRM Inventory management Cash handling Customer relationship management Microsoft Office

Experience

Typically 1+ year of retail sales experience; prior exposure to luxury or fashion retail is strongly preferred and experience meeting individual sales KPIs is expected.

Education

High school diploma or equivalent; tertiary education in business, fashion or a related discipline is advantageous but not required.

Workplace

This position is based in New York, New York, USA.

Culture

Coach fosters a modern-luxury retail culture that blends American sportswear sensibility with artisanal craftsmanship. Team members operate in a collaborative, customer-focused environment where commercial rigor and creative presentation are equally prized, and development opportunities exist across retail and corporate functions within the Tapestry group.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Advisor», «Sales Advisor», «Retail Sales Associate», «Boutique Sales Consultant», «Luxury Sales Consultant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.