Coach Sales Associate

About Coach

Coach is an American luxury house specialising in leather goods, accessories and ready-to-wear, operating a global retail and digital network. The brand is part of Tapestry, Inc., and is known for its craftsmanship, contemporary design and emphasis on elevated client experiences across flagship stores and wholesale partners.

Role & Responsibilities

• Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards
• Build lasting client relationships through personalized styling, product expertise, and fashion advice
• Drive sales through cross-selling, upselling, and tailored product recommendations
• Utilize mobile POS, clienteling tools, and social selling platforms (including short-form video) to capture data and encourage repeat purchases
• Develop and execute personal sales plans; meet or exceed individual and team KPIs
• Source new customers, maintain relationships, and follow up to close sales
• Maintain high energy on the sales floor, manage multiple customers simultaneously, and adapt selling techniques to business needs
• Complete daily operational tasks including cash wrap, inventory processing, replenishment, and visual merchandising while maintaining service standards
• Keep sales floor and stockroom clean, organized, and stocked; follow retail policies, POS, and asset protection procedures
• Process transactions efficiently including purchases, returns, exchanges, and online order pickups
• Support inventory cycles by receiving shipments, stocking shelves, and managing product movement
• Assist teammates across functional areas as required
• Foster a collaborative, trust-based environment and encourage team performance
• Participate in brand initiatives, training programs, and inclusion activities
• Welcome feedback, adapt behaviors, and maintain a calm, professional demeanor

Qualifications

• Minimum 1+ years of sales experience (luxury retail preferred)
• Knowledge of fashion trends and competitive landscape
• Experience with POS systems, basic computer proficiency (iPad/laptop, mobile POS), walkie-talkie use
• Ability to read price sheets and product release information
• Strong English language proficiency
• Physical ability to lift 25 lbs regularly (up to 50 lbs occasionally), climb, bend, kneel, and navigate sales floor and stockroom
• Flexible scheduling availability including nights, weekends, peak seasons, and public holidays

Skills

Experience

1 years minimum sales experience, with luxury retail background preferred. A combination of related education and practical experience will be considered. Social media savvy and familiarity with live-stream shopping or video demonstration platforms are advantageous.

Education

Not specified; a combination of education and sales experience will be considered.

Compensation

The base compensation for this position ranges from USD 15 to USD 24.25 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(K), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance, Tuition assistance

Culture

Coach fosters a collaborative, client-centric retail culture rooted in craftsmanship and contemporary design. As part of the Tapestry group, employees are exposed to a fast-paced, brand-driven environment that emphasises professional development, high service standards and cross-functional collaboration.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.