Coach Sales Associate
- Seniority
- Mid-Level
- Posted
- Apr 1, 2026
About Coach
Coach is an American luxury house specialising in leather goods, accessories and ready-to-wear, operating a global retail and digital network. The brand is part of Tapestry, Inc., and is known for its craftsmanship, contemporary design and emphasis on elevated client experiences across flagship stores and wholesale partners.
Coach Sales Associate in New York, NY — customer-focused luxury retail role at Coach delivering client service and sales performance.
Role & Responsibilities
- Deliver exceptional, personalised client service and develop long-term client relationships through active clienteling and follow-up.
- Achieve and consistently exceed individual and store sales targets while maximising conversion, average transaction value and retention.
- Execute luxury visual merchandising standards and maintain impeccable store presentation and product displays.
- Operate point-of-sale (POS) systems, process transactions accurately and manage returns/exchanges in accordance with policy.
- Manage inventory activities including stock replenishment, receiving, cycle counts and shrink prevention protocols.
- Contribute to store teamwork by supporting loss-prevention initiatives, training peers and participating in store meetings and events.
Qualifications
- Proven retail sales experience, preferably 2+ years in luxury, premium or fashion retail environments.
- Polished, professional presentation and excellent interpersonal skills with a client-first mindset.
- Demonstrated ability to meet sales targets and perform clienteling activities.
- Availability to work retail hours including evenings, weekends and holidays.
- Legal authorization to work in the hiring country.
Skills
Experience
Typically requires at least 2 years of direct sales experience in luxury or premium retail; proven track record of meeting sales targets and building repeat clientele.
Education
High school diploma or equivalent; vocational or tertiary coursework in retail, hospitality or business is advantageous.
Workplace
This position is based in New York, New York, USA.
Culture
Coach fosters a collaborative, client-centric retail culture rooted in craftsmanship and contemporary design. As part of the Tapestry group, employees are exposed to a fast-paced, brand-driven environment that emphasises professional development, high service standards and cross-functional collaboration.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Advisor», «Retail Sales Advisor», «Luxury Sales Consultant», «Store Sales Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.