Coach Sales Associate

Location
Employment Part-Time
Seniority Entry-Level
Posted ✦ Today
Apply ⟼

Coach Sales Associate in New York — retail role at Coach focused on client service, sales and boutique operations in New York, USA.

Overview

Coach is a global American luxury house renowned for leather goods and accessories; the brand operates within Tapestry, Inc., a leading house of modern luxury. The employer emphasizes craftsmanship, product-driven design and elevated client service across its boutiques worldwide.

Role & Responsibilities

  • Deliver exceptional, personalised client service and build long-term relationships through proactive clienteling and follow-up.
  • Achieve individual and store sales targets through consultative selling and product knowledge.
  • Maintain boutique presentation and visual merchandising to brand standards, including window and floor displays.
  • Operate the point-of-sale, process transactions accurately, and handle cash and electronic payments responsibly.
  • Support inventory management: receive, tag, stock merchandise and conduct cycle counts.
  • Assist with client appointments, after-sales service and enquiries, ensuring high retention and satisfaction.
  • Adhere to loss-prevention procedures and maintain store housekeeping and compliance with brand policies.
  • Collaborate with colleagues and store leadership on promotions, launches and daily store operations.

Qualifications

  • Proven ability to deliver high-level customer service in a retail or luxury environment.
  • Flexible availability including weekends, evenings and peak retail periods; legally authorised to work in the country of hire.
  • Strong interpersonal skills with polished presentation and professional grooming.
  • Basic numeracy and accuracy in handling transactions; attention to detail in merchandising and stock work.

Skills

Clienteling Visual merchandising Inventory management Cash handling and POS operation Consultative selling Loss prevention awareness Cross-selling and upselling techniques

Experience

Typically 1–2 years of retail experience, preferably within luxury or premium brands; evidence of meeting sales targets and delivering high client satisfaction is advantageous.

Education

High school diploma or equivalent; vocational training in retail or fashion is a plus.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.625 open roles in New York, including 1148 posted recently. The broader New York area accounts for 1.746 active listings on Cerulean, 1169 of which are new. In USA as a whole, Cerulean currently features 3.480 open positions, with 1337 posted this week.

Culture

Coach cultivates a customer-centric, design-led retail culture with an emphasis on craft, collaboration and professional development. The brand fosters an inclusive workplace where frontline talent is trained to deliver refined, personalised service and grow within the business.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.