Coach Sales Associate
Coach Sales Associate in New York, NY — retail role delivering luxury client service, achieving sales targets, and upholding brand standards.
Overview
Coach is an American luxury accessories and lifestyle brand known for modern leather goods and crafted design. The brand is part of Tapestry, Inc., a global house of luxury fashion. Coach operates an international retail network and positions itself as a heritage-driven yet contemporary brand that emphasizes product quality and customer experience.
Role & Responsibilities
- Deliver exceptional, personalized client service and build long-term client relationships through proactive outreach and clienteling.
- Achieve individual and store sales targets by converting foot traffic and maximizing average transaction value.
- Operate the point-of-sale (POS) system to process sales, exchanges and returns accurately while maintaining cash-handling best practices.
- Execute visual merchandising standards and maintain presentation of sales floor and displays consistent with brand guidelines.
- Manage stock replenishment, receiving and inventory counts; assist with loss-prevention procedures and store security protocols.
- Support store operations including opening/closing duties, order fulfillment, and participation in regular team meetings and trainings.
Qualifications
- Excellent interpersonal and communication skills with a strong service orientation.
- Demonstrated numeracy and experience in cash handling or point-of-sale transactions.
- Flexible availability, including weekends, evenings and peak retail periods.
- Professional appearance and adherence to brand presentation standards.
- Authorization to work in the United States (if based in the U.S.) and ability to perform physical tasks required in retail settings.
Skills
Experience
Entry-level role; 0–2 years of retail or customer-facing sales experience preferred, ideally within premium or luxury retail environments.
Education
High school diploma or equivalent; post-secondary education in retail, fashion, or business is a plus.
Workplace
This position is based in New York, New York, USA. Cerulean lists 1.625 open roles in New York, including 1148 posted recently. The broader New York area accounts for 1.746 active listings on Cerulean, 1169 of which are new. In USA as a whole, Cerulean currently features 3.480 open positions, with 1337 posted this week.
Culture
Coach cultivates a customer-centric, design-driven retail environment where craftsmanship and creativity are celebrated. The brand emphasizes professional development, collaborative store teams, and delivering refined service that reflects its luxury positioning within the Tapestry portfolio.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.