Coach Sales Associate

Location
Seniority Mid-Level
Posted ✦ Today
Apply ⟼

Coach Sales Associate in New York, NY — drive luxury retail sales, deliver bespoke client service, and represent the Coach brand in-store.

Overview

Coach is an American luxury accessories and lifestyle brand known for craftsmanship and contemporary design. As part of Tapestry, Coach operates a global retail network alongside other premium labels, offering career paths across retail, design, product, and corporate functions. The company emphasises client-focused retail experiences and brand stewardship.

Role & Responsibilities

  • Deliver exceptional, personalised client service through face-to-face interactions, appointments and phone or digital enquiries to build long-term client relationships and repeat business.
  • Achieve and exceed individual and store sales targets through consultative selling, product recommendations and effective clienteling.
  • Manage point-of-sale transactions, returns and exchanges accurately while adhering to retail cash-handling and loss-prevention procedures.
  • Maintain visual merchandising standards and ensure product presentation, stock levels and replenishment meet brand guidelines.
  • Use CRM and clienteling tools to document client preferences, follow up on leads and coordinate future appointments or private-shopping experiences.
  • Support day-to-day store operations including opening/closing procedures, inventory counts, and stockroom organisation.
  • Collaborate with store leadership on promotional events, product launches and local marketing initiatives.

Qualifications

  • Proven track record in retail sales, preferably within luxury fashion or premium accessories.
  • Outstanding interpersonal skills, with the ability to provide empathetic, consultative service to discerning clientele.
  • Comfortable working flexible schedules including evenings, weekends and holidays.
  • Strong attention to detail and a professional appearance aligned with brand standards.
  • Right to work in the hiring country.

Skills

Clienteling and relationship management Point-of-sale (POS) systems Customer relationship management (CRM) platforms Visual merchandising and product presentation Cash handling and basic retail arithmetic

Experience

Typically 1–3 years of retail experience, with preference for candidates who have worked in luxury or premium fashion environments and demonstrated consistent sales performance.

Education

High school diploma or equivalent; vocational retail or hospitality training is advantageous.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.625 open roles in New York, including 1148 posted recently. The broader New York area accounts for 1.746 active listings on Cerulean, 1169 of which are new. In USA as a whole, Cerulean currently features 3.480 open positions, with 1337 posted this week.

Culture

Coach fosters a client-centric retail culture that values product knowledge, polished presentation and a collaborative in-store environment. Employees are expected to act as brand ambassadors, balancing commercial drive with curated, high-touch service.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.