Coach Sales Associate
- Seniority
- Mid-Level
- Posted
- Apr 1, 2026
About Coach
Coach is an American luxury fashion house known for leather goods and accessories, operating globally through boutiques and department store concessions. The brand is part of Tapestry, Inc., a family of accessible-luxury labels; as an employer it emphasizes design-led product, elevated service standards and retail excellence across its stores.
Coach is hiring a Sales Associate III in New York, NY — a client-focused luxury retail role delivering outstanding service and sales.
Role & Responsibilities
- Deliver exemplary client service through personalised consultations, clienteling and proactive relationship building to retain and grow a high-value client base.
- Achieve and exceed individual and store sales targets through strategic selling, upselling and conversion of walk-in traffic.
- Manage point-of-sale transactions, returns and exchanges accurately while adhering to cash-handling and loss-prevention protocols.
- Execute merchandising directives and maintain visual standards, ensuring product presentation aligns with brand guidelines and seasonal floor sets.
- Schedule and conduct client appointments and product previews, coordinating with store management on follow-up and after-sales service.
- Support inventory control activities including stock replenishment, incoming deliveries, cycle counts and shrinkage mitigation.
- Contribute to a collaborative store environment by supporting onboarding, training peers on product knowledge and participating in store initiatives.
- Provide timely reporting on client feedback, marketplace intelligence and competitor activity to inform commercial decisions.
Qualifications
- Proven track record of consultative selling within premium or luxury retail environments.
- Exceptional interpersonal skills with a polished, client-facing demeanour consistent with Coach brand standards.
- Reliable numeracy and experience handling point-of-sale systems and cash reconciliation procedures.
- Ability to work flexible retail hours, including evenings, weekends and peak trading periods.
- Right to work in the country of employment; ability to travel locally as required for store initiatives or trainings.
Skills
Experience
Typically requires 2+ years of hands-on sales experience in luxury or premium retail, with demonstrable results against sales targets and experience managing high-value client interactions.
Education
High school diploma or equivalent required; tertiary education in retail, business or related fields preferred but not mandatory.
Workplace
This position is based in New York, New York, USA.
Culture
Coach cultivates a design-forward, client-centric retail culture where craftsmanship and elevated service are paramount. The workplace values collaboration, professional development and a fast-paced retail discipline consistent with an international luxury brand within the Tapestry group.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Senior Sales Associate», «Client Advisor», «Retail Sales Specialist», «Luxury Sales Consultant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.