Coach Sales Associate

Location
Seniority Entry-Level
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Coach Sales Associate in New York — retail role delivering luxury client service for Coach's flagship retail team in New York.

Overview

Coach is a global luxury lifestyle brand renowned for its leather goods and accessories, operating within the Tapestry, Inc. group. The label combines contemporary New‑York sensibility with a heritage of fine craftsmanship and maintains an extensive retail network and flagship stores in major fashion capitals.

Role & Responsibilities

  • Deliver exceptional, personalised client service to drive sales and maximize average transaction value.
  • Proactively identify and develop client relationships through clienteling and CRM activities.
  • Achieve or exceed individual and store sales targets while supporting team objectives.
  • Maintain in‑store standards for visual merchandising, product presentation and stock replenishment.
  • Operate point‑of‑sale systems, process transactions, returns and exchanges accurately and securely.
  • Support inventory control, receive and process shipments, and assist with loss prevention procedures.
  • Contribute to after‑sales service and follow up to ensure client satisfaction and retention.

Qualifications

  • Proven aptitude for high‑touch customer service and interpersonal communication.
  • Flexible availability, including evenings, weekends and holiday periods.
  • Strong numerical accuracy for cash handling and transaction processing.
  • Professional presentation and familiarity with luxury product etiquette.
  • Legal authorization to work in the United States (where applicable).

Skills

Clienteling Point‑of‑sale (POS) systems Visual merchandising CRM usage and data entry Cash handling and transaction reconciliation

Experience

Previous retail or luxury sales experience is preferred; entry‑level candidates with demonstrable customer service skills will be considered.

Education

High school diploma or equivalent preferred.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.

Culture

Coach cultivates a collaborative, design‑driven workplace that values craftsmanship, creativity and client service. Teams are customer‑centric and performance‑oriented, with an emphasis on professional development within a global retail network.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.