Coach Sales Associate

Location
Seniority Mid-Level
Posted ✦ Today
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Coach is hiring a Sales Associate in New York, NY — luxury retail role focused on clienteling, merchandising and sales performance.

Overview

Coach is a global luxury lifestyle brand celebrated for its leather goods, handbags and contemporary accessories. As part of Tapestry, Inc., the brand combines American craftsmanship with modern design and operates an international retail network of freestanding stores, concessions and wholesale partners.

Role & Responsibilities

  • Deliver exceptional, personalized client service and build long-term relationships through proactive clienteling and follow-up.
  • Achieve and exceed individual and store sales targets through consultative selling and effective upselling.
  • Maintain boutique visual standards and execute merchandising directives to reflect brand positioning and seasonal campaigns.
  • Operate point-of-sale systems accurately, process transactions, returns and exchanges, and maintain cash-handling integrity.
  • Support inventory control activities including receiving, stock replenishment, cycle counts and loss-prevention procedures.
  • Contribute to omnichannel service delivery by fulfilling in-store pickup, online order preparations and cross-channel client requests.
  • Participate in product training and store meetings; escalate client feedback and market intelligence to management.

Qualifications

  • Proven track record in luxury or premium retail sales, preferably within accessories, leather goods, or fashion.
  • Demonstrable clienteling ability with a focus on long-term relationship building and repeat business.
  • Strong communication and interpersonal skills with polished presentation appropriate for a luxury setting.
  • Reliable availability including evenings, weekends and peak seasonal periods.
  • High level of integrity, attention to detail and ability to work effectively within a team-oriented retail environment.

Skills

Clienteling Visual merchandising Inventory control Point-of-sale (POS) operations Consultative selling Omnichannel retail fulfilment Cash handling and loss-prevention procedures

Experience

Typically requires 2+ years of direct sales experience in luxury or premium retail; demonstrable success meeting sales KPIs and managing high-value client relationships is expected.

Education

High school diploma or equivalent; post-secondary education in retail, fashion or business is advantageous for career progression.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.

Culture

Coach cultivates a client-centric, design-led retail culture that emphasizes craftsmanship, creativity and commercial excellence. Employees are expected to deliver elevated service in a fast-paced environment while benefiting from structured product training and development opportunities within the Tapestry group.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.