Coach Sales Associate
- Seniority
- Entry-Level
- Posted
- Apr 1, 2026
About Coach
Coach is a leading American luxury fashion house known for its leather goods, ready-to-wear and accessories. Operated under the Tapestry, Inc. umbrella, the brand combines craft-led product expertise with contemporary design and global retail operations, offering careers across flagship boutiques and regional stores.
Coach Sales Associate in New York, NY — boutique retail role delivering luxury client service and achieving sales targets.
Role & Responsibilities
- Deliver personalised, high‑touch client service to build loyalty and drive repeat business in a luxury retail environment.
- Achieve and exceed individual and store sales targets through proactive selling, clienteling and curated product recommendations.
- Operate point-of-sale (POS) systems accurately for sales transactions, returns and exchanges while ensuring cash handling best practices.
- Maintain boutique visual standards and merchandising guidelines, ensuring product presentation aligns with brand directives.
- Manage stockroom organisation, receive and process inventory, conduct stock counts and support loss‑prevention procedures.
- Develop and maintain client records and follow-up activity using the store’s CRM/clienteling tools to nurture long-term relationships.
- Support store operations including opening/closing duties, store upkeep and participation in in-store events or product launches.
Qualifications
- Proven aptitude for delivering exceptional customer service in a retail or luxury context.
- Strong communication and interpersonal skills with an emphasis on listening and consultative selling.
- Reliable numeracy and experience with cash handling and point-of-sale procedures.
- Ability to work retail schedules including evenings, weekends and peak seasonal periods.
- Professional appearance and understanding of luxury brand standards.
Skills
Experience
Typically 0–2 years of retail, boutique or customer-facing experience; previous exposure to luxury brands or premium retail environments preferred.
Education
High school diploma or equivalent required; post-secondary study in fashion, retail management or business is advantageous but not mandatory.
Workplace
This position is based in New York, New York, USA.
Culture
Coach fosters a craft-driven, design-focused culture that emphasises elevated customer experiences and team collaboration. As part of Tapestry, the brand blends American heritage with global retail professionalism and invests in in-store training and development.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Advisor», «Retail Sales Advisor», «Boutique Sales Associate», «Luxury Sales Consultant», «Store Sales Representative», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.