- Location
- Tinton Falls New Jersey USA
- Address
- 1 Premium Outlets Blvd, Space 201, Tinton Falls, NJ 07753 View map
- Employment
- Full-Time
- Seniority
- Entry-Level
- Compensation
- $15–19.50/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Apr 1, 2026
About Coach
Coach is an American luxury house known for its leather goods and accessories, operating globally under the parent company Tapestry, Inc. The brand combines heritage craftsmanship with contemporary design and maintains a retail network that emphasizes personalized client service and product expertise.
The Sales Associate serves as the front-line brand ambassador for Coach, delivering elevated, personalized shopping experiences while meeting individual and store sales targets. This role combines luxury retail service, omni-channel selling, and team collaboration to drive customer loyalty and revenue growth across the sales floor and stockroom operations.
Role & Responsibilities
- Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards
- Build lasting client relationships through personalized styling, product expertise, and fashion advice
- Drive sales through cross-selling, upselling, and tailored product recommendations
- Utilize mobile POS, clienteling tools, and social selling platforms (including short-form video) to capture customer data and encourage repeat purchases
- Develop and execute personal sales plans; meet or exceed individual and team KPIs
- Source new customers, maintain relationships, and follow up to close sales
- Manage multiple customers simultaneously while maintaining high energy and adapting selling techniques to business needs
- Complete daily operational tasks including cash wrap, inventory processing, replenishment, and visual merchandising
- Maintain clean, organized, and well-stocked sales floor and stockroom while following retail policies and asset protection procedures
- Process transactions efficiently, including purchases, returns, exchanges, and online pickups
- Support inventory cycles by receiving shipments, stocking shelves, and managing product movement
- Assist teammates across functional areas as required
- Foster a collaborative, trust-based team environment and encourage peer performance
- Participate in brand initiatives, training programs, and diversity and inclusion activities
- Welcome feedback, adapt behaviors, and maintain a calm, professional demeanor
Qualifications
- 1+ years of sales experience (luxury retail preferred)
- Knowledge of fashion trends and competitor landscape
- Experience with POS systems and basic computer proficiency (iPad, laptop, mobile POS)
- Proficiency with walkie-talkie communication and ability to read price and release sheets
- Ability to work at a fast pace, lift 25 lbs regularly (up to 50 lbs occasionally), climb, bend, kneel, and maneuver sales floor and stockroom
- Strong English language proficiency
- Luxury retail background, social media savvy, and experience with live-stream shopping or video demonstrations (preferred)
- Clienteling and data acquisition skills (preferred)
Skills
Experience
1+ years of sales experience in any retail environment; luxury retail experience is preferred. A combination of education and relevant experience will be considered.
Education
High school diploma or equivalent (GED); higher education not required.
Workplace
This position is based in Tinton Falls, New Jersey, USA, within easy reach of New York.
Explore jobs in the USA.
Compensation
The base compensation for this position ranges from USD 15 to USD 19.50 per hour.
Benefits
Medical insurance, Dental insurance, Vision insurance, 401(k), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance, Tuition assistance
Culture
Coach fosters a customer‑centric, design‑led culture rooted in craftsmanship and contemporary luxury. The retail environment values polished service, teamwork, and professional development, with an emphasis on building lasting client relationships and elevating the in‑store experience.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Client Advisor», «Retail Associate», «Fashion Consultant», «Client Relations Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.