Coach Sales Associate
Coach in New York seeks a Sales Associate to deliver luxury client service and drive store sales in a boutique setting.
Overview
Coach is an American luxury house known for its leather goods and accessories, operating globally under the parent company Tapestry, Inc. The brand combines heritage craftsmanship with contemporary design and maintains a retail network that emphasizes personalized client service and product expertise.
Role & Responsibilities
- Deliver exceptional, individualized customer service and build long-term client relationships through proactive clienteling and follow-up.
- Achieve and exceed store sales targets and KPIs through consultative selling and up‑selling of leather goods, accessories, and related product lines.
- Maintain visual merchandising standards, ensure product presentation and floor sets reflect brand guidelines, and participate in store floor moves.
- Operate point‑of‑sale (POS) systems, process transactions accurately, handle cash/cards, and maintain daily sales and reconciliation procedures.
- Support inventory control activities including receiving, stocking, cycle counts, and loss prevention practices.
- Contribute to a collaborative store environment by communicating product knowledge, sharing market feedback, and supporting team objectives.
Qualifications
- Proven ability to deliver luxury customer service with a client‑first mindset.
- Strong interpersonal and communication skills; professional presence and presentation.
- Authorization to work in the hiring country and willingness to work flexible retail hours, including weekends and holidays.
- Attention to detail and numerical accuracy for cash handling and sales reconciliation.
- Ability to learn brand product ranges and apply product knowledge to sales conversations.
Skills
Experience
Typically 1+ year of retail sales experience; prior experience with a luxury, fashion, or accessories brand preferred.
Education
High school diploma or equivalent; post‑secondary education in retail, fashion, or business is advantageous but not required.
Workplace
This position is based in New York, New York, USA. Cerulean lists 1.625 open roles in New York, including 1148 posted recently. The broader New York area accounts for 1.746 active listings on Cerulean, 1169 of which are new. In USA as a whole, Cerulean currently features 3.480 open positions, with 1337 posted this week.
Culture
Coach fosters a customer‑centric, design‑led culture rooted in craftsmanship and contemporary luxury. The retail environment values polished service, teamwork, and professional development, with an emphasis on building lasting client relationships and elevating the in‑store experience.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.