Coach Sales Associate

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Seniority Entry-Level
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Coach Sales Associate in New York, NY — Join Coach as a Sales Associate delivering luxury client service and achieving store sales targets.

Overview

Coach is an American luxury fashion house known for leather goods and ready-to-wear, operating globally as part of Tapestry, Inc., a parent group that includes other premium lifestyle brands. The brand combines American craftsmanship with contemporary design and maintains a network of flagship stores, concessions, and wholesale partners worldwide.

Role & Responsibilities

  • Deliver exceptional, personalized service to affluent and aspirational clients, cultivating long-term relationships and repeat business.
  • Achieve and exceed individual and store sales targets through proactive selling, upselling, and clienteling activities.
  • Use the CRM system to maintain client records, follow up on leads, and manage appointments and private client events.
  • Execute visual merchandising directives and maintain high standards of product presentation, window displays, and store housekeeping.
  • Process sales transactions accurately, handle cash and card payments, and reconcile tills according to company procedures.
  • Monitor inventory, participate in stock counts, receive and replenish merchandise, and support loss-prevention initiatives.
  • Support store events, product launches, and promotional campaigns; collaborate with the team to drive store performance.

Qualifications

  • High school diploma or equivalent; some college coursework or retail-focused training preferred.
  • Proven customer-service orientation with polished interpersonal skills and the ability to engage diverse clientele.
  • Flexible availability including evenings, weekends and holiday periods.
  • Professional presentation and strong verbal communication skills.
  • Right to work in the country of employment.

Skills

Luxury clienteling and relationship management Visual merchandising and product presentation Point-of-sale (POS) transaction processing Cash handling and till reconciliation Inventory control and loss-prevention awareness Effective teamwork and collaborative selling Upselling and consultative sales techniques

Experience

Typically 1+ year of retail sales experience; prior experience in luxury, premium or fashion retail is strongly preferred.

Education

High school diploma or equivalent; some post-secondary coursework or retail training preferred.

Workplace

The successful candidate will be located in New York, New York, USA. 1.629 luxury roles are listed in New York on Cerulean, 1154 posted in the last 48 hours. Across the New York region, Cerulean lists 1.748 open positions — 1172 listed in the past two days. Cerulean currently advertises 3.470 open roles in USA, including 1322 added in the last 48 hours.

Culture

Coach fosters a client-centric, design-driven workplace that values craftsmanship and contemporary American style. The environment emphasizes collaboration, professional development, and a hospitality-minded approach to retail service consistent with a global luxury brand.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.