Coach Sales Associate

About Coach

Coach is a global fashion house founded in New York in 1941, part of the Tapestry portfolio—a global house of brands committed to innovation and inclusive growth. Under the creative direction of Stuart Vevers, Coach designs beautiful, crafted accessories and ready-to-wear with an emphasis on quality, individuality, and an inclusive, courageous spirit rooted in its New York heritage.

Role & Responsibilities

• Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards
• Build lasting client relationships through personalized styling, product expertise, and fashion advice
• Drive sales through cross-selling, upselling, and tailored recommendations
• Utilize mobile POS, clienteling tools, and social selling platforms (including short-form video) to capture data and encourage repeat purchases
• Develop and execute personal sales plans; meet or exceed individual and team KPIs
• Source new customers, maintain relationships, and follow up to close sales
• Maintain high energy on the floor, manage multiple customers, and adapt selling techniques to business needs
• Complete daily operational tasks (cash wrap, inventory processing, replenishment, visual merchandising) while maintaining service standards
• Keep sales floor and stockroom clean, organized, and stocked; follow retail policies, POS, and asset protection procedures
• Process transactions efficiently (purchases, returns, exchanges, online pickups)
• Support inventory cycles: receive shipments, stock shelves, and manage product movement
• Assist teammates in functional areas as required
• Foster a collaborative, trust-based environment; encourage team performance
• Participate in brand initiatives, training programs, and inclusion activities
• Welcome feedback, adapt behaviors, and maintain a calm, professional demeanor

Qualifications

• 1+ years of sales experience (luxury retail preferred)
• Knowledge of fashion trends and competitors
• Experience with POS operation and basic computer proficiency (iPad, laptop, mobile POS)
• Ability to use walkie-talkie and read price/release sheets
• Strong English language proficiency
• Ability to work in a fast-paced environment with flexible scheduling
• Ability to lift at least 25 lbs. regularly (up to 50 lbs. occasionally), climb, bend, kneel, and maneuver sales floor and stockroom

Skills

Experience

1+ years of sales experience, with luxury retail background preferred. A combination of education and experience will be considered.

Education

No specific education requirements stated; experience emphasized.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.50 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(K), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance, Tuition assistance

Culture

Coach values courage, creativity, customer focus, interpersonal savvy, and a drive for results. The brand fosters an inclusive, trust-based workplace culture that encourages learning, adaptation, and collaborative team performance, while celebrating individual authenticity and diverse perspectives. Employees are empowered to be themselves and contribute their unique talents to an organization committed to stretching what's possible.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.