Coach Sales Associate

About Coach

Coach is a global fashion house with roots in New York and a reputation for leather goods and contemporary ready‑to‑wear. The brand is part of Tapestry, Inc., a multi‑brand luxury group; as an employer Coach emphasises craftsmanship, accessible luxury and omnichannel retail innovation.

Role & Responsibilities

• Act as the front‑line ambassador for Coach, delivering personalised, elevated client experiences in accordance with Coach Guide to Style and Service standards.
• Develop and sustain client relationships through tailored styling, product knowledge and proactive follow‑up to drive repeat purchases and lifetime value.
• Achieve individual and store sales targets through cross‑selling, upselling and execution of personal sales plans and KPIs.
• Execute omnichannel selling using mobile POS, clienteling tools and social selling (including short‑form video and live demos) to capture client data and convert traffic.
• Support daily store operations: process transactions (purchases, returns, exchanges, online pickups), manage cash wrap, receive shipments, replenish stock and maintain visual merchandising standards.
• Maintain a clean, organised sales floor and stockroom; adhere to POS, asset protection and retail policies and complete inventory cycle tasks.
• Work collaboratively to foster a trust‑based team environment; participate in brand initiatives, trainings and inclusion activities.
• Adapt behaviour based on feedback, sustain composure in high‑traffic periods and manage multiple customers simultaneously.

Qualifications

• Minimum 1+ year of sales experience; luxury retail experience strongly preferred.
• Proficient with POS operation and mobile retail devices (iPad/laptop; Mobile POS).
• Experience with clienteling, data acquisition and social selling (live‑stream shopping or video demos preferred).
• Strong English language proficiency.
• Ability to work a flexible schedule including nights, weekends, peak season and public holidays.
• Ability to lift regularly up to 25 lbs (occasionally up to 50 lbs), and to climb, bend and manoeuvre in a retail environment.

Skills

Experience

At least one year of retail sales experience is required; experience in luxury retail, omnichannel selling, clienteling and social commerce is preferred.

Education

High school diploma or equivalent; combination of education and relevant retail experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.50 per hour.

Benefits

Medical insurance; Dental insurance; Vision insurance; 401(k); Paid paternity and maternity leave; Commuter benefits; Disability insurance; Tuition assistance.

Culture

Coach emphasises a collaborative, client‑centric culture rooted in New York creativity and accessible luxury. As part of Tapestry, the brand promotes inclusion, continuous learning and a results‑driven retail mindset.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.