Coach Sales Associate

About Coach

Coach is an American luxury fashion house renowned for its leather goods and modern, accessible design language. Founded in New York and operating as part of the Tapestry portfolio, Coach combines artisanal craftsmanship with contemporary retail innovation and emphasizes inclusivity and employee development within a global house of brands.

Role & Responsibilities

• Act as a front‑line brand ambassador, delivering elevated, personalized service in accordance with Coach standards.
• Build and sustain client relationships through tailored styling, product expertise, and proactive follow‑up to drive loyalty and repeat purchases.
• Achieve individual and store sales targets through cross‑selling, upselling and execution of personal sales plans and KPIs.
• Leverage mobile POS, clienteling tools and social selling (including short‑form video) to capture customer data and convert prospects.
• Perform daily store operations: transactions (sales, returns, exchanges, online pickups), cash wrap, inventory processing and replenishment.
• Maintain merchandising standards and a well‑organized sales floor and stockroom; participate in inventory cycles and shipment receiving.
• Support teammates across functional areas, contribute to a collaborative store culture and participate in brand initiatives and training.
• Comply with POS, asset‑protection and retail policies while maintaining a calm, professional demeanor on the sales floor.
• Perform physical tasks as required (regularly lift ~25 lbs; occasionally up to 50 lbs), and adapt to changing business needs.

Qualifications

• Minimum of 1 year of sales experience; luxury retail experience strongly preferred. A combination of education and experience will be considered.
• Proficiency with POS operation and basic computer devices (iPad, laptop) and familiarity with mobile POS workflows.
• Experience using walkie‑talkies and the ability to read price/release sheets.
• Strong English language proficiency required.
• Social‑media savvy with experience or comfort in live‑stream shopping, short‑form video demos and social selling (preferred).
• Ability to work a flexible schedule including nights, weekends, peak seasons and public holidays.

Skills

Experience

At least 1 year of retail or sales experience; prior luxury retail or fashion experience preferred. Combination of education and relevant sales experience accepted.

Education

High school diploma or equivalent preferred; combination of education and retail experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.50 per hour.

Benefits

Medical insurance; Dental insurance; Vision insurance; 401(k); Paid paternity and maternity leave; Commuter benefits; Disability insurance; Tuition assistance.

Culture

Coach combines New York‑rooted creative energy with the broader Tapestry commitment to inclusivity and development. The brand values direct feedback, creativity, customer focus and a collaborative, performance‑driven retail culture.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.