Coach Sales Associate

About Coach

Coach is a global fashion house rooted in New York and known for its leather goods, accessories and ready-to-wear. The brand is part of Tapestry, a global house of brands, and combines contemporary design with an emphasis on craftsmanship, elevated retail service and inclusive brand storytelling.

Role & Responsibilities

• Serve as the frontline ambassador of the Coach brand, delivering elevated, personalized service in accordance with the Coach Guide to Style and Service standards.
• Build and sustain lasting client relationships through personalized styling, product expertise and targeted follow-up to drive repeat business.
• Achieve individual and store sales targets through cross-selling, upselling and the execution of personal sales plans and KPIs.
• Leverage mobile POS, clienteling tools and social selling platforms (including short-form video and live-stream shopping) to capture customer data and convert sales.
• Source new customers, manage pipelines, and complete timely follow-ups to close sales and recover opportunities.
• Maintain high energy on the sales floor, manage multiple customers concurrently and adapt selling techniques to changing business needs.
• Perform daily operational duties including cash wrap, inventory processing, replenishment, visual merchandising and asset protection procedures.
• Process transactions accurately (purchases, returns, exchanges, online pickups) and support inventory cycles—receiving shipments, stocking and managing product flow.
• Keep the sales floor and stockroom clean, organized and fully stocked; lift and move merchandise as required.
• Participate in training, brand initiatives and inclusion activities; support teammates across functional areas and foster a collaborative, trust-based environment.

Qualifications

• Minimum 1+ years of sales experience; luxury retail experience preferred. A combination of education and relevant experience will be considered.
• Proficiency operating POS systems and basic computer skills (iPad/laptop, Mobile POS); experience using walkie‑talkies and reading price/release sheets.
• Strong English language proficiency.
• Social media savvy with experience in live‑stream shopping or video demonstrations, clienteling and data acquisition (preferred).
• Ability to work a flexible schedule including nights, weekends, peak seasons and public holidays.
• Ability to lift at least 25 lbs regularly and up to 50 lbs occasionally; able to climb, bend, kneel and maneuver throughout the sales floor and stockroom.

Skills

Experience

At least one year of retail sales experience is required; prior experience in luxury or premium retail environments is preferred. Candidates with a blend of retail education and hands-on selling experience will be considered.

Education

High school diploma or equivalent; retail, fashion or customer service coursework or certifications preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.50 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance

Culture

Coach emphasizes creativity, craftsmanship and a contemporary New York spirit within an inclusive workplace culture. As part of Tapestry, the brand prioritizes collaboration, professional development and customer‑centric retail excellence.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.