Coach Sales Associate

Overview

Coach is a global fashion house known for its leather goods, handbags and accessories, with creative direction that blends modern design and craftsmanship. The brand operates as part of Tapestry, Inc., a global house of brands that shares resources and a commitment to creativity, inclusion and sustainable growth.

Role & Responsibilities

• Serve as the front-line ambassador for Coach, delivering elevated, personalized luxury service consistent with Coach Guide to Style and Service standards.
• Build lasting relationships through personalized styling, detailed product knowledge and tailored recommendations to drive client loyalty and repeat purchases.
• Achieve individual and store sales targets through cross-selling, upselling and proactive prospecting; develop and execute personal sales plans.
• Use mobile POS, clienteling tools and social selling (including short-form video) to capture client data and convert opportunities across channels.
• Manage floor activity with high energy—service multiple customers, adapt selling techniques to business needs and maintain professional demeanor.
• Complete daily operational tasks: cash wrap, inventory processing, replenishment, visual merchandising and online order fulfillment (pickups, returns, exchanges).
• Support inventory cycles: receive shipments, stock shelves, and manage product movement between sales floor and stockroom.
• Maintain store standards for presentation, cleanliness, stock organization and asset protection policies.
• Support teammates across functional areas and participate in brand initiatives, training programs and inclusion activities.
• Welcome and act on feedback, model Coach competencies, and contribute to a collaborative, trust-based team environment.

Qualifications

• Minimum 1+ year of sales experience; luxury retail experience preferred. A combination of education and experience will be considered.
• Proven ability to meet sales KPIs and execute personal sales plans.
• Experience operating POS systems and basic computer proficiency (iPad/laptop); comfortable with Mobile POS and walkie-talkie use.
• Social media savvy with experience in social selling, short-form video, live-stream shopping or video demos preferred.
• Ability to work a flexible schedule including nights, weekends, peak seasons and public holidays.
• Ability to lift at least 25 lbs regularly (up to 50 lbs occasionally) and perform physical tasks on the sales floor and stockroom.
• Strong English language proficiency.

Skills

Experience

Minimum of 1+ year in retail sales; luxury retail experience preferred. Demonstrated achievement of sales targets and familiarity with omni-channel retail operations.

Education

High school diploma or equivalent; a combination of education and relevant retail experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.50 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance

Culture

Coach emphasizes creativity, inclusivity and an optimistic, entrepreneurial retail culture. As part of Tapestry, the brand invests in employee development, diversity and collaborative teamwork while encouraging frontline staff to deliver distinctive luxury experiences.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.