Coach Sales Associate

About Coach

Coach is a global fashion house rooted in New York and recognized for its leather goods and modern luxury accessories. The brand operates as part of the Tapestry portfolio, a global house of brands focused on creative design, inclusive culture, and omnichannel retail excellence. As an employer, Coach emphasizes product craftsmanship, client-focused service, and career development within a collaborative retail environment.

Role & Responsibilities

• Act as the front-line ambassador of the Coach brand by delivering personalized, elevated client service in accordance with Coach Guide to Style and Service standards.
• Build and maintain lasting client relationships through styling advice, product expertise, and proactive follow-up to drive repeat business and loyalty.
• Achieve individual and store sales targets through cross-selling, upselling and executing personal sales plans; track and meet KPIs.
• Use mobile POS, clienteling tools and social selling channels (including short-form video) to capture client data, process transactions, and convert engagements into sales.
• Support daily store operations: process purchases/returns/exchanges, complete online order pickups, perform inventory receiving, replenishment and stockroom management.
• Maintain visual merchandising standards, keep sales floor and stockroom organized and presentable, and follow asset protection and POS policies.
• Participate in brand initiatives, training programs and inclusion activities; assist teammates across functional areas as required.
• Work flexibly across peak periods (nights, weekends, holidays) and safely perform physical tasks including regular lifting up to 25 lbs (occasionally up to 50 lbs).

Qualifications

• 1+ years of sales experience; luxury retail experience strongly preferred. A combination of education and experience will be considered.
• Proven ability to meet sales goals and deliver exceptional customer service; strong commercial orientation and drive for results.
• Operational competence with POS systems and basic computer devices (iPad/laptop); comfortable using mobile POS and walkie‑talkies.
• Social media literacy and experience with social selling, short‑form video or live‑stream shopping is preferred.
• Ability to work a flexible schedule including nights, weekends, peak season and public holidays.
• Capacity to lift regularly up to 25 lbs (occasionally up to 50 lbs), bend, climb and maneuver across the sales floor and stockroom.
• Strong English language proficiency required.

Skills

Experience

Minimum of 1+ years in sales, preferably within luxury or fashion retail; demonstrable experience with POS operation, clienteling and meeting sales targets. Social selling or live-stream experience is advantageous.

Education

No formal degree required; a combination of relevant education and retail experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.50 per hour.

Benefits

Medical insurance; Dental insurance; Vision insurance; 401(k); Paid paternity and maternity leave; Commuter benefits; Disability insurance; Tuition assistance.

Culture

Coach combines New York creativity with accessible luxury and is part of the Tapestry family, which emphasizes inclusion, equity and professional development. The retail culture prioritizes collaboration, continuous learning and customer‑centric performance within a fast‑paced, design‑driven environment.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.