Coach Sales Associate
- Employment
- Temporary
- Seniority
- Entry-Level
- Compensation
- $15–19.25/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Sep 26, 2026
About Coach
Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.
Coach seeks a Sales Associate to serve as a front-line brand ambassador at the University Park Mall location in Mishawaka, Indiana. The role combines luxury-retail service, omni-channel selling, and personalized styling to drive customer loyalty and revenue. The associate will build lasting client relationships, execute personal sales plans, manage POS and clienteling tools, and support daily store operations including visual merchandising and inventory management.
Role & Responsibilities
- Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards
- Build lasting client relationships through personalized styling, product expertise, and fashion advice
- Drive sales through cross-selling, upselling, and tailored product recommendations
- Utilize mobile POS, clienteling tools, and social selling platforms to capture customer data and encourage repeat purchases
- Develop and execute personal sales plans; meet or exceed individual and team KPIs
- Source new customers, maintain relationships, and follow up to close sales
- Manage multiple customers simultaneously while maintaining high energy and adapting selling techniques to business needs
- Complete daily operational tasks including cash wrap, inventory processing, replenishment, and visual merchandising
- Maintain sales floor and stockroom organization; follow retail policies and asset protection procedures
- Process transactions efficiently including purchases, returns, exchanges, and online order pickups
- Support inventory cycles by receiving shipments, stocking shelves, and managing product movement
- Foster a collaborative, trust-based team environment and participate in brand initiatives and training programs
Qualifications
- Minimum 1+ years of sales experience, preferably in luxury retail
- Proficiency with POS systems and basic computer skills (iPad, laptop, mobile POS)
- Strong English language proficiency
- Knowledge of fashion trends and competitor landscape
- Ability to work flexible schedules including nights, weekends, and peak seasons
- Physical capability to lift 25 lbs regularly and up to 50 lbs occasionally; ability to climb, bend, and kneel
Skills
Experience
Minimum 1+ years of sales experience in retail environments, with luxury retail background preferred. Familiarity with fashion trends, competitor products, and social media platforms is advantageous. Experience with live-stream shopping, video demonstrations, and customer data acquisition tools is preferred but not required.
Education
High school diploma or equivalent; a combination of relevant education and sales experience will be considered.
Workplace
This position is based in Mishawaka, Indiana, USA, within easy reach of Chicago.
Compensation
The base compensation for this position ranges from USD 15 to USD 19.25 per hour.
Benefits
Medical insurance, dental insurance, vision insurance, 401(k), paid paternity and maternity leave, commuter benefits, disability insurance, and tuition assistance.
Culture
Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Client Advisor», «Retail Associate», «Fashion Sales Associate», «Store Sales Representative», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.