Coach Sales Associate

About Coach

Coach is a New York–born luxury fashion house known for leather goods, accessories and ready-to-wear. As a member of the Tapestry portfolio, Coach operates within a multi‑brand group that emphasizes creativity, inclusivity and omnichannel retailing, offering global career pathways across brand and corporate functions.

Role & Responsibilities

• Act as the front-line ambassador for the Coach brand, consistently delivering the Coach Guide to Style and Service standards.
• Cultivate lasting client relationships through personalized styling, product expertise and tailored recommendations to drive loyalty and repeat business.
• Achieve individual and store sales targets via cross-selling, upselling and proactive prospecting; develop and execute personal sales plans and KPIs.
• Engage omnichannel customers using mobile POS, clienteling tools and social selling (including short‑form video and live-stream shopping) to capture data and convert sales.
• Process transactions accurately and efficiently (purchases, returns, exchanges, online order pickups) while following POS and asset‑protection procedures.
• Support daily store operations: receive shipments, replenish stock, manage inventory cycles, complete cash‑wrap duties and maintain visual merchandising standards.
• Keep sales floor and stockroom organized and merchandised; follow retail policies and safety procedures.
• Adapt selling style to customer needs, manage multiple customers on the floor and support teammates in functional areas as required.
• Participate in brand initiatives, training programs and inclusion activities; welcome feedback and demonstrate professional composure.
• Perform occasional physical tasks including lifting up to 50 lbs, climbing, bending and maneuvering within the stockroom and sales floor.

Qualifications

• Minimum of 1+ years of sales experience; luxury retail experience strongly preferred.
• Demonstrable product knowledge of fashion trends and competitive landscape; ability to provide styling and fashion advice.
• Proficiency with POS operation and basic computing on iPad/laptop; comfortable using mobile POS and walkie‑talkie communication.
• Strong English language proficiency.
• Ability to work a flexible schedule including nights, weekends, peak seasons and public holidays.
• Capacity to perform regular physical tasks (lifting at least 25 lbs, occasionally up to 50 lbs).

Skills

Experience

At least one year of sales experience is required; candidates with prior luxury retail background and proven clienteling or social commerce experience are preferred.

Education

No formal degree required; a combination of relevant education and retail experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.50 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(K), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance.

Culture

Coach blends a New York creative heritage with an inclusive, team‑oriented retail culture. As part of Tapestry, the brand prioritizes diversity, professional development and an energetic, customer‑first environment.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.