Coach Sales Associate

About Coach

Coach is a globally recognised American fashion house known for its leather goods and accessible-luxury accessories. Operating as a member of the Tapestry portfolio, Coach blends New York heritage with contemporary design and a commitment to inclusivity, innovation, and brand storytelling. As part of Tapestry, the brand benefits from a global platform and shared investment in people, diversity, and retail excellence.

Role & Responsibilities

• Act as the front-line ambassador of the Coach brand, consistently delivering the Coach Guide to Style and Service standards.
• Build and nurture lasting client relationships through personalised styling, product expertise, and proactive follow-up to drive repeat purchases.
• Drive sales performance through cross-selling, upselling and tailored recommendations; develop and execute personal sales plans to meet KPIs.
• Utilise mobile POS, clienteling tools and social selling (including short-form video) to capture customer data and convert interest into sales.
• Provide efficient transactional service including purchases, returns, exchanges and online order pick-ups.
• Complete daily operational tasks: cash wrap, receiving shipments, inventory processing, replenishment and basic visual merchandising.
• Maintain an organised, well-stocked sales floor and stockroom; adhere to POS procedures, retail policies and asset protection guidelines.
• Support inventory cycles and product movement; assist teammates in functional areas as required to meet business needs.
• Sustain high energy on the floor, manage multiple customers concurrently and adapt selling techniques to fluctuating traffic.
• Participate in brand initiatives, training programs and inclusion activities; accept feedback and demonstrate professional composure.

Qualifications

• Minimum of 1+ years of sales experience; luxury retail experience strongly preferred.
• Proven ability to operate POS systems and basic computer devices (iPad/laptop); familiarity with mobile POS is required.
• Experience using clienteling tools and social selling techniques, including short-form video or live-stream shopping (preferred).
• Strong English language proficiency.
• Ability to work a flexible schedule including nights, weekends, peak season and public holidays.
• Physical ability to lift regularly up to 25 lbs (occasionally up to 50 lbs), climb, bend and manoeuvre in a retail environment.
• Comfort working in a fast-paced, target-driven environment with excellent interpersonal skills.

Skills

Experience

At least 1 year of retail or sales experience; prior luxury retail or brand boutique experience is preferred.

Education

High school diploma or equivalent; a combination of education and relevant experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 24.25 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(K), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance.

Culture

Coach combines New York creative energy with a customer-centric retail culture rooted in inclusivity and collaboration. As part of the Tapestry family, the brand emphasises diversity, professional development and a performance-oriented environment where creativity and direct feedback are valued.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.