Coach Sales Associate

About Coach

Coach is a global fashion house renowned for accessible luxury leather goods and ready-to-wear, rooted in New York and operating as part of the Tapestry portfolio. The brand combines heritage craftsmanship with contemporary design and positions itself within a global house of brands focused on creativity, inclusivity and omnichannel retail.

Role & Responsibilities

• Serve as the front-line ambassador of the Coach brand, consistently delivering the Coach Guide to Style and Service standards.
• Build and sustain lasting client relationships through personalised styling, product expertise and proactive follow-up.
• Drive revenue through cross-selling, upselling and tailored recommendations; meet or exceed individual and store KPIs.
• Activate omni-channel selling using mobile POS, clienteling tools and social selling platforms (including short-form video) to capture customer data and encourage repeat purchases.
• Develop and execute personal sales plans and prospect new customers to expand the client base.
• Maintain high-energy floor presence, manage multiple customers concurrently and adapt selling techniques to shifting business needs.
• Perform daily store operations: cash wrap, transaction processing (purchases, returns, exchanges, online pickups), inventory processing and replenishment.
• Support inventory cycles by receiving shipments, stocking, and managing product movement between stockroom and sales floor.
• Execute visual merchandising standards and help keep sales floor and stockroom clean, organised and fully stocked; follow asset protection and POS procedures.
• Assist teammates across functional areas, participate in training and brand initiatives, and contribute to a collaborative, trust-based team environment.
• Accept and act on feedback, maintain a professional demeanour, and meet the physical demands of the role (regularly lift at least 25 lbs; occasionally up to 50 lbs).

Qualifications

• Minimum 1+ year of sales experience; luxury retail experience strongly preferred. A combination of education and relevant experience will be considered.
• Demonstrable POS operation experience and basic computer proficiency (iPad/laptop, Mobile POS).
• Familiarity with clienteling practices and ability to read price/release sheets.
• Social media savvy; experience with live-stream shopping or video demos is a plus.
• Ability to work a flexible schedule including nights, weekends, peak seasons and public holidays.
• Ability to regularly lift 25 lbs and occasionally up to 50 lbs; able to climb, bend, kneel and manoeuvre the sales floor and stockroom.
• Strong English language proficiency required for this U.S.-based role.

Skills

Experience

Minimum of one year in a sales role; prior luxury retail or premium brand experience preferred. Demonstrated experience with omni-channel selling, clienteling and meeting sales KPIs is advantageous.

Education

High school diploma or equivalent preferred; combination of education and retail sales experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 24.25 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance

Culture

Coach operates within Tapestry’s global, inclusive culture that emphasises creativity, collaboration and personal development. The retail environment values direct customer focus, entrepreneurial initiative and continuous learning while advancing diversity and equitable practices.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.