Coach Sales Associate

About Coach

Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.

Role & Responsibilities

• Represent Coach as a brand ambassador, following the Coach Guide to Style and Service standards.
• Build lasting client relationships through personalized styling, product expertise, and fashion advice.
• Drive sales through cross-selling, upselling, and tailored recommendations.
• Use mobile POS, clienteling tools, and social-selling platforms, including short-form video, to capture data and encourage repeat purchases.
• Develop and execute personal sales plans, meeting or exceeding individual and team KPIs.
• Source new customers, maintain relationships, and follow up to close sales.
• Maintain energy on the sales floor, manage multiple customers, and adapt selling techniques to business needs.
• Complete daily operational tasks, including cash wrap, inventory processing, replenishment, and visual merchandising, while maintaining service standards.
• Keep the sales floor and stockroom clean, organized, and stocked; follow retail policies, POS procedures, and asset-protection procedures.
• Process purchases, returns, exchanges, and online pickups efficiently.
• Support inventory cycles by receiving shipments, stocking shelves, and managing product movement.
• Assist teammates in functional areas as required.
• Foster a collaborative, trust-based environment and encourage team performance.
• Participate in brand initiatives, training programs, and inclusion activities.
• Welcome feedback, adapt behaviors, and maintain a calm, professional demeanor.

Qualifications

• At least 1 year of sales experience; luxury retail experience is preferred.
• Knowledge of fashion trends and competitors.
• Experience operating POS systems; basic computer proficiency, including iPad, laptop, and Mobile POS; ability to use a walkie-talkie and read price/release sheets.
• Strong English proficiency.
• Preferred: luxury retail background, social media savvy, experience with live-stream shopping or video demos, and clienteling and data-acquisition skills.
• Ability to work in a fast-paced environment.
• Ability to work a flexible schedule, including nights, weekends, peak busy season, high-traffic retail days, and public holidays.
• Ability to regularly lift at least 25 lbs. and occasionally lift up to 50 lbs.; ability to climb, bend, kneel, and maneuver around the sales floor and stockroom.
• A combination of education and experience will be considered.

Skills

Experience

At least 1 year of sales experience; luxury retail preferred.

Benefits

Medical, dental, vision, disability insurance, 401(k), paid maternity and paternity leave, commuter benefits, and tuition assistance.

Culture

Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.