Coach Sales Associate

About Coach

Coach is a New York–born global fashion house within the Tapestry group, celebrated for leather goods, ready-to-wear and accessories that blend craftsmanship with contemporary design. The brand emphasizes accessible luxury, creative storytelling under its creative leadership, and the resources of a multi‑brand parent committed to inclusion and innovation.

Role & Responsibilities

• Serve as a frontline ambassador of the Coach brand, applying the Coach Guide to Style and Service to every client interaction.
• Deliver elevated, personalised shopping experiences—offer styling advice, product expertise and tailored recommendations to build client loyalty.
• Drive individual and store sales through cross‑selling, upselling and execution of personal sales plans to meet KPIs.
• Engage in omni‑channel selling: use Mobile POS, clienteling tools and social selling/short‑form video to capture client data and convert digital interest into sales.
• Perform daily operational tasks including cash wrap, transaction processing (purchases, returns, exchanges, online pickups), inventory reception and replenishment.
• Maintain merchandising standards and visual presentation on the sales floor; assist with stockroom organisation and product movement.
• Source and follow up with new customers, manage client records and encourage repeat purchases through proactive outreach.
• Support team performance and foster a collaborative, trust‑based floor environment; participate in brand trainings and inclusion initiatives.
• Adhere to loss prevention, POS and retail policy procedures while ensuring a clean, safe, and well‑stocked retail environment.

Qualifications

• Minimum 1+ years of sales experience; luxury retail experience preferred. A combination of relevant education and experience will be considered.
• Proven ability to meet sales targets and work within KPI‑driven retail environments.
• Proficiency operating POS systems and basic digital tools (Mobile POS, iPad, laptop); comfortable with walkie‑talkie communication.
• Strong English language proficiency required.
• Social media savvy with experience or comfort using short‑form video, live‑stream shopping or video demos is preferred.
• Ability to work a flexible schedule including nights, weekends, peak seasons and public holidays.
• Ability to lift regularly up to 25 lbs (occasionally up to 50 lbs), and to climb, bend and manoeuvre in a busy sales floor/stockroom.

Skills

Experience

At least 1 year of sales experience, preferably within luxury or premium retail; demonstrated track record of meeting sales targets and delivering personalised client service.

Education

No formal degree required; a combination of relevant education and retail experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.50 per hour.

Benefits

Medical insurance; Dental insurance; Vision insurance; 401(k); Paid paternity and maternity leave; Commuter benefits; Disability insurance; Tuition assistance.

Culture

Coach values craftsmanship, creativity and an inclusive approach to luxury. As part of Tapestry, the workplace culture emphasizes collaboration, continuous learning and a results‑oriented mindset while supporting equity and diversity initiatives.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.