Coach Sales Associate

Overview

Coach is a global luxury fashion house known for leather goods and accessories, headquartered in New York and operating as part of the Tapestry portfolio. The brand emphasizes craftsmanship, contemporary design, and accessible luxury, and benefits from the resources and cross-brand initiatives of the Tapestry family.

Role & Responsibilities

• Act as the front-line ambassador of the Coach brand by delivering elevated, personalized client service consistent with Coach style and service standards.
• Build and maintain lasting client relationships through product expertise, personalized styling, and proactive follow-up to drive repeat business and loyalty.
• Execute omni-channel retail selling using mobile POS, clienteling tools and social selling (including short-form video) to capture client data and close sales.
• Drive individual and team KPIs through cross-selling, upselling and execution of personal sales plans.
• Support daily store operations including cash wrap, inventory receiving and processing, replenishment, visual merchandising and online order fulfilment (pick-up/returns/exchanges).
• Maintain an organized, well-stocked sales floor and stockroom while following POS, asset protection and retail policy procedures.
• Collaborate with teammates across functions, contribute to a trust-based team environment and participate in brand initiatives and training.

Qualifications

• Minimum 1+ years of retail sales experience; luxury retail experience preferred. Combination of education and experience will be considered.
• Proficiency with POS operation and mobile POS; comfortable using iPad/laptop and walkie‑talkie for store communications.
• Demonstrated clienteling and data-acquisition capabilities; social media savvy with experience in live-stream shopping or video demos preferred.
• Strong English language proficiency.
• Ability to work a flexible schedule including nights, weekends, peak seasons and public holidays.
• Ability to regularly lift at least 25 lbs (up to 50 lbs occasionally) and perform physical tasks on the sales floor and stockroom.

Skills

Experience

At least 1 year of sales experience in a retail environment; prior luxury retail or fashion experience strongly preferred. Demonstrated track record of meeting sales targets and using clienteling/omni-channel tools is an advantage.

Education

High school diploma or equivalent preferred; combination of education and relevant retail experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 24.25 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance

Culture

Coach fosters a creative, client-focused culture rooted in inclusivity and craftsmanship. As part of the Tapestry family, the brand emphasizes training, collaboration and professional development within a fast-paced retail environment.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.