Coach Sales Associate

About Coach

Coach is a New York–born luxury fashion house renowned for its leather goods and accessible-luxury aesthetic. The brand is part of the Tapestry portfolio, a global house of brands that emphasizes creativity, inclusivity, and omni-channel retail innovation.

Role & Responsibilities

• Act as the front-line ambassador for Coach, consistently delivering the Coach Guide to Style and Service standards.
• Create personalized styling experiences and cultivate long-term client relationships through expert product knowledge and fashion advice.
• Drive individual and store sales through cross-selling, upselling and tailored recommendations; develop and execute personal sales plans to meet KPIs.
• Use mobile POS, clienteling tools, and social selling (including short-form video) to capture client data and encourage repeat purchases.
• Perform daily operational tasks including cash wrap, inventory processing, replenishment, visual merchandising and transaction processing (purchases, returns, exchanges, online pickups).
• Support inventory cycles: receive shipments, stock shelves, manage product movement and maintain an organized sales floor and stockroom.
• Adapt selling techniques to manage multiple customers simultaneously and sustain high energy on the sales floor.
• Foster a collaborative, trust-based team environment and participate in brand initiatives, training and inclusion activities.
• Comply with POS, asset protection and retail policies; accept and act on feedback while maintaining a calm, professional demeanor.

Qualifications

• 1+ year of sales experience; luxury retail experience strongly preferred. A combination of education and relevant experience will be considered.
• Proven experience operating POS systems (Mobile POS) and basic computer proficiency (iPad, laptop).
• Comfortable using walkie-talkies and reading price/release sheets.
• Strong English language proficiency.
• Social media savvy; experience with live-stream shopping or video demos, clienteling and data acquisition skills is preferred.
• Ability to work a flexible schedule including nights, weekends, peak seasons and public holidays.
• Ability to lift at least 25 lbs regularly (up to 50 lbs occasionally), and to climb, bend, kneel and maneuver in the sales floor and stockroom.

Skills

Experience

Minimum of one year in sales or retail; prior luxury retail or branded boutique experience preferred. Demonstrated success meeting sales targets and using clienteling and digital selling tools.

Education

High school diploma or equivalent; combination of education and relevant experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.50 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance.

Culture

Coach emphasizes creativity, inclusivity and customer-centric service grounded in New York heritage. As part of Tapestry, the workplace stresses collaboration, continuous learning and a commitment to equity, diversity and inclusion.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.