Coach Sales Associate

About Coach

Coach is a New York–born global fashion house known for its modern luxury handbags, leather goods and ready-to-wear. Operating as a member of the Tapestry family of brands, Coach blends craft-led product making with contemporary design, and positions itself as an inclusive, design-forward employer within a larger portfolio committed to diversity and talent development.

Role & Responsibilities

• Serve as the front-line ambassador for the Coach brand, delivering elevated, personalized customer experiences consistent with the Coach Guide to Style and Service.
• Build and sustain lasting client relationships through tailored styling, product expertise and proactive follow-up to drive repeat business.
• Achieve individual and store sales KPIs by executing personal sales plans, cross-selling, upselling and curated recommendations.
• Leverage omni‑channel tools—mobile POS, clienteling platforms and social selling—to capture client data and convert digital engagement into store transactions.
• Execute daily operational tasks including cash wrap, efficient transaction processing (purchases, returns, exchanges, online pickups), inventory receiving and replenishment.
• Maintain visual merchandising standards and ensure the sales floor and stockroom remain organized, clean and fully stocked.
• Support inventory cycles and product movement; assist teammates across functional areas to sustain seamless store operations.
• Participate in brand initiatives, training programs and inclusion activities while demonstrating adaptability to feedback and changing business needs.

Qualifications

• Minimum of 1 year of sales experience; luxury retail experience preferred — a combination of relevant education and experience will be considered.
• Practical experience operating POS systems and basic computer proficiency (iPad/laptop, Mobile POS).
• Ability to work a flexible schedule including nights, weekends, peak season and public holidays.
• Ability to lift regularly up to 25 lbs (up to 50 lbs occasionally), climb, bend, kneel and manoeuvre in a retail environment.
• Strong English language proficiency.
• Preferred: social media savvy with experience in live‑stream shopping, short‑form video or video demos; demonstrated clienteling and data‑acquisition skills.

Skills

Experience

At least one year of customer-facing sales experience; prior exposure to luxury or fashion retail and omni-channel selling is highly desirable. Proven ability to meet sales targets, manage multiple customers concurrently and use clienteling/data capture to grow customer lifetime value.

Education

High school diploma or equivalent required; post-secondary coursework or vocational training in retail, fashion or related fields preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.50 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance

Culture

Coach emphasizes craft, creativity and an inclusive, team-oriented workplace rooted in its New York heritage. As part of Tapestry, the brand promotes diversity, continuous learning and internal mobility while encouraging employees to deliver bold, customer-focused service.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.