Coach Sales Associate

About Coach

Coach is a New York–born luxury fashion house renowned for its heritage in leather goods and accessible luxury design. The brand sits within the Tapestry portfolio, a global house of brands that emphasizes creativity, inclusivity and omni‑channel retail innovation. Coach combines contemporary fashion direction with craftsmanship to serve a global clientele.

Role & Responsibilities

• Act as the front‑line ambassador for Coach, consistently applying the Coach Guide to Style and Service to deliver elevated, personalized shopping experiences.
• Build and maintain lasting client relationships through tailored styling, product expertise and proactive clienteling to drive repeat business.
• Achieve individual and store sales targets through cross‑selling, upselling and executing personal sales plans; contribute to team KPIs.
• Use mobile POS, clienteling tools and social selling platforms (including short‑form video) to capture customer data and facilitate omni‑channel transactions.
• Perform daily operational tasks including cash wrap, processing inventory, replenishment, basic visual merchandising and maintaining store standards.
• Process transactions efficiently (sales, returns, exchanges, online pickups) and support inventory cycles—receiving shipments and managing product movement.
• Maintain a clean, organized sales floor and stockroom; adhere to POS, asset protection and retail policies.
• Support teammates across functional areas, foster a collaborative environment and participate in brand trainings and inclusion initiatives.

Qualifications

• Minimum 1+ year of sales experience; luxury retail experience preferred.
• Proven ability to build client relationships, meet sales goals and adapt selling techniques to varied customer needs.
• Familiarity with POS operation and basic computer proficiency (iPad/laptop, Mobile POS); comfortable using walkie‑talkies and reading price/release sheets.
• Social media savvy with experience or interest in live‑stream shopping, video demos and social selling (preferred).
• Ability to work a flexible retail schedule including nights, weekends, holidays and peak seasons.
• Ability to regularly lift at least 25 lbs (occasionally up to 50 lbs) and perform physical tasks such as climbing, bending and kneeling.

Skills

Experience

At least one year of sales experience is required; prior luxury or fashion retail experience is preferred. A combination of relevant education and retail experience will be considered.

Education

High school diploma or equivalent preferred; combination of education and experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.50 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance

Culture

Coach cultivates a creative, inclusive and performance‑driven workplace rooted in its New York heritage. As part of the Tapestry family, the brand emphasizes diversity, collaboration and continuous learning while encouraging bold ideas and entrepreneurial initiative.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.