Coach Sales Associate
- Location
- MashantucketConnecticutUSA
- Employment
- Part-Time
- Seniority
- Entry-Level
- Compensation
- $15–19.50/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Jul 21, 2026
About Coach
Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.
Coach Sales Associate in Mashantucket, Connecticut. Represent Coach luxury brand in retail, deliver personalized service, and drive sales.
Role & Responsibilities
- Deliver personalized shopping experiences and brand ambassador service aligned with Coach's Guide to Style and Service standards
- Build and maintain client relationships through styling expertise, product knowledge, and fashion consultation
- Drive sales through strategic cross-selling, upselling, and tailored recommendations
- Utilize mobile POS systems, clienteling tools, and social selling platforms to capture customer data and encourage repeat purchases
- Develop and execute personal sales plans to meet or exceed individual and team KPIs
- Source new customers, nurture relationships, and follow up to close sales
- Manage multiple customers simultaneously while maintaining high energy and adaptability on the sales floor
- Execute operational tasks including cash wrap processing, inventory management, visual merchandising, and stock replenishment
- Maintain sales floor and stockroom cleanliness, organization, and compliance with retail and asset protection policies
- Process transactions efficiently including purchases, returns, exchanges, and online order pickups
- Support inventory cycles by receiving shipments, stocking merchandise, and managing product movement
- Assist teammates across functional areas as required
- Foster a collaborative, trust-based team environment and encourage peer performance
- Participate in brand initiatives, training programs, and diversity and inclusion activities
- Respond to feedback constructively and maintain professionalism under pressure
Qualifications
- 1+ years of retail sales experience (luxury retail preferred)
- Knowledge of fashion trends and competitive landscape
- Proficiency with POS systems and basic computer skills (iPad, laptop, mobile POS)
- Strong English language proficiency
- Ability to work flexible schedules including nights, weekends, holidays, and peak seasons
- Physical capability to lift 25 lbs regularly and up to 50 lbs occasionally; ability to climb, bend, kneel, and navigate sales floor and stockroom
- Luxury retail background (preferred)
- Social media expertise and experience with live-stream shopping or video content (preferred)
- Clienteling and customer data acquisition skills (preferred)
Skills
Experience
1+ years of retail sales experience, with luxury retail background preferred. Experience with POS operation and mobile platforms, as well as social media selling, is valued.
Education
High school diploma or equivalent; education and sales experience combined will be considered.
Workplace
The successful candidate will be located in Mashantucket, Connecticut, USA, with easy access to Providence.
Compensation
The base compensation for this position ranges from USD 15 to USD 19.50 per hour.
Benefits
Medical insurance, dental insurance, vision insurance, 401(k), paid paternity and maternity leave, commuter benefits, disability insurance, tuition assistance.
Culture
Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Advisor», «Sales Consultant», «Retail Associate», «Brand Ambassador», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.