Coach Sales Associate

About Coach

Coach is a global fashion house rooted in New York, renowned for leather goods and contemporary accessories. The brand is part of the Tapestry portfolio, a global house of brands that emphasizes creativity, craftsmanship and inclusive brand-building across multiple maisons.

Role & Responsibilities

• Act as a front-line ambassador, delivering the Coach Guide to Style and Service standards and an elevated, personalised shopping experience.
• Build and maintain lasting client relationships through tailored styling advice, product expertise and proactive follow-up.
• Drive individual and store sales by cross-selling, upselling and executing personal sales plans to meet KPIs.
• Use mobile POS, clienteling tools and social selling channels (including short-form video) to capture customer data and convert sales.
• Process transactions accurately and efficiently (purchases, returns, exchanges, online order pickups).
• Support daily operational tasks including cash wrap, inventory receiving and processing, replenishment and stockroom management.
• Maintain visual merchandising standards on the sales floor and assist with product movement during inventory cycles.
• Source new customers and execute outreach strategies to encourage repeat purchases.
• Manage multiple customers on the floor with high energy and professional service, adapting selling techniques to business needs.
• Follow retail policies, POS procedures and asset protection requirements to safeguard store assets.
• Assist teammates across functional areas and contribute to a collaborative, trust-based environment.
• Participate in brand initiatives, training programmes and inclusion activities; accept feedback and adapt behaviours professionally.

Qualifications

• Minimum 1+ years of sales experience; luxury retail experience preferred.
• Proven ability to operate POS systems and mobile Point-of-Sale (Mobile POS); comfortable with iPad/laptop devices.
• Basic computer proficiency and experience using walkie-talkie communications; ability to read price/release sheets.
• Strong English language proficiency required.
• Ability to work a flexible schedule, including nights, weekends, peak seasons and public holidays.
• Social media savvy with preferred experience in live-stream shopping, video demos, clienteling and data acquisition.

Skills

Experience

At least one year of sales experience, with preference for candidates who have worked in luxury retail or omni-channel environments and who have practical experience with POS systems, clienteling and social selling.

Education

No specific formal education required; a combination of education and relevant retail experience will be considered.

Workplace

Benefits

Internal mobility and career progression; 1 paid volunteering day per year and opportunities to participate in global projects; learning & development via the Ambassador Programme; regular social events; Equity, Inclusion & Diversity initiatives including employee resource groups and regional inclusion councils; attractive employee discount; compelling incentive programme.

Culture

Coach fosters an inclusive, creative and team-oriented environment with strong emphasis on learning and internal mobility. The employer values diversity of perspective and encourages collaborative performance, ongoing development and community engagement.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.