Coach Sales Associate
Coach is hiring a Sales Associate in Malaga, Spain — full-time retail role delivering luxury service and omni-channel sales.
Overview
Coach is an American luxury accessories and lifestyle brand within the Tapestry portfolio, known for refined leather goods and contemporary ready-to-wear. As part of Tapestry, Coach operates a global retail network and emphasizes design-led product development, international retail operations, and career mobility across brands.
Role & Responsibilities
- Serve as the frontline ambassador of the Coach brand, consistently delivering elevated, personalised luxury service in accordance with the Coach Guide to Style and Service.
- Develop lasting client relationships through personalised styling, product expertise and proactive follow-up to drive repeat business and lifetime value.
- Achieve and exceed individual and store KPIs through cross-selling, upselling and execution of personal sales plans.
- Sell across channels using mobile POS, clienteling tools and social selling (including short-form video), capturing client data to strengthen CRM.
- Support day-to-day store operations: process transactions (purchases, returns, exchanges, online pickups), receive and replenish inventory, and assist with visual merchandising.
- Maintain an organised, merchandise-ready sales floor and stockroom while following POS, asset protection and retail policy procedures.
- Adapt to fluctuating customer volumes and business priorities; assist teammates across functional areas and participate in brand initiatives and training.
Qualifications
- Minimum of 1 year of direct sales experience; luxury retail experience strongly preferred.
- Proven ability to meet sales targets and work in a KPI-driven retail environment.
- Proficiency with POS systems and basic computer devices (iPad/laptop); comfortable using mobile POS and clienteling tools.
- Strong English language proficiency.
- Ability to perform physical retail tasks (regularly lift 25 lb; occasionally up to 50 lb; climb, bend, kneel).
- Flexible availability including evenings, weekends, peak seasons and public holidays.
Skills
Experience
At least one year of retail sales experience is required; prior luxury or premium-brand retail experience and demonstrable omni-channel selling or social commerce exposure are strongly preferred.
Education
High school diploma or equivalent; a combination of education and relevant retail experience will be considered.
Workplace
The role is situated in Malaga, Andalusia, Spain. There are currently 7 open positions in Malaga on Cerulean, with 1 added recently. Within Andalusia, Cerulean currently features 23 open roles, including 1 recent additions. Across Spain, Cerulean lists 286 open roles — 12 of them newly added.
Benefits
Inclusive and innovative working environment; internal mobility and career progression; 1 paid volunteering day per year; learning & development via the Ambassador Programme; regular social events; employee resource groups and regional inclusion councils; attractive employee discount; incentive programme.
Culture
Coach fosters an inclusive, creative and performance-oriented retail culture driven by collaboration and customer obsession. Employees are encouraged to learn on the fly, participate in development programmes, and contribute to diversity, equity and inclusion initiatives across the Tapestry group.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.