Coach Sales Associate
- Employment
- Part-Time
- Seniority
- Entry-Level
- Compensation
- €19,500–24,000/year
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Aug 19, 2026
About Coach
Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.
Coach Sales Associate in Madrid, Spain. Front-line luxury retail role blending personalized service, omni-channel selling, and brand representation.
Role & Responsibilities
- Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards
- Build lasting client relationships through personalized styling, product expertise, and fashion advice
- Drive sales through cross-selling, upselling, and tailored recommendations
- Utilize mobile POS, clienteling tools, and social selling platforms (including short-form video) to capture data and encourage repeat purchases
- Develop and execute personal sales plans; meet or exceed individual and team KPIs
- Source new customers, maintain relationships, and follow up to close sales
- Maintain high energy on the floor, manage multiple customers, and adapt selling techniques to business needs
- Complete daily operational tasks including cash wrap, inventory processing, replenishment, and visual merchandising
- Keep sales floor and stockroom clean, organized, and stocked; follow retail policies and asset protection procedures
- Process transactions efficiently including purchases, returns, exchanges, and online pickups
- Support inventory cycles by receiving shipments, stocking shelves, and managing product movement
- Assist teammates in functional areas as required
- Foster a collaborative, trust-based environment and encourage team performance
- Participate in brand initiatives, training programs, and inclusion activities
Qualifications
- Minimum 1+ years of sales experience, with luxury retail background preferred
- Knowledge of fashion trends and competitor offerings
- Experience with POS operation and basic computer proficiency (iPad, laptop, mobile POS)
- Strong English language proficiency
- Ability to work in a fast-paced retail environment
- Familiarity with walkie-talkie use and ability to read price and release sheets
- Social media savvy and experience with live-stream shopping or video demonstrations preferred
- Clienteling and data acquisition skills preferred
Skills
Experience
1+ years of sales experience in retail, with luxury retail preferred. Knowledge of contemporary fashion trends, competitor analysis, and omni-channel selling strategies is valued. Demonstrated ability to use mobile POS systems, clienteling software, and digital platforms for sales acceleration.
Education
High school diploma or equivalent; a combination of education and relevant sales experience will be considered.
Workplace
The role is situated in Madrid, Madrid, Spain.
Compensation
The base compensation for this position ranges from EUR 19,500 to EUR 24,000 per annum.
Benefits
Inclusive and innovative working environment, internal mobility and career progression opportunities, one paid volunteering day per year with access to global volunteer projects, learning and development opportunities through the Coach Ambassador Programme, regular social events, equity, inclusion, and diversity initiatives including employee resource groups and regional inclusion councils, attractive employee discount, compelling incentive programme.
Culture
Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Retail Associate», «Client Advisor», «Style Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.