Coach Sales Associate

About Coach

Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.

Role & Responsibilities

• Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards
• Build lasting client relationships through personalized styling, product expertise, and fashion advice
• Drive sales through cross-selling, upselling, and tailored recommendations
• Utilize mobile POS, clienteling tools, and social selling platforms to capture customer data and encourage repeat purchases
• Develop and execute personal sales plans; meet or exceed individual and team KPIs
• Source new customers, maintain relationships, and follow up to close sales
• Manage multiple customers simultaneously while maintaining high energy and adapting selling techniques to business needs
• Complete daily operational tasks including cash wrap, inventory processing, replenishment, and visual merchandising while maintaining service standards
• Maintain sales floor and stockroom organization; follow retail policies, POS procedures, and asset protection protocols
• Process transactions efficiently including purchases, returns, exchanges, and online pickups
• Support inventory cycles by receiving shipments, stocking shelves, and managing product movement
• Foster a collaborative team environment and participate in brand initiatives and training programs

Qualifications

• 1+ years of sales experience, with luxury retail background preferred
• Knowledge of fashion trends and competitors
• Proficiency with POS systems, basic computer skills (iPad/laptop, Mobile POS), and walkie-talkie operation
• Ability to read price sheets and release documentation
• Strong English language proficiency
• Experience with social media, live-stream shopping, video demonstrations, and clienteling tools (preferred)
• Ability to work in a fast-paced retail environment

Skills

Experience

1+ years of sales experience; luxury retail background preferred.

Education

High school diploma or equivalent; a combination of relevant education and sales experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from EUR 19,500 to EUR 24,000 per annum.

Benefits

Inclusive and innovative working environment, internal mobility and career progression, one paid volunteering day per year with global volunteer opportunities, learning and development opportunities through the Ambassador Programme, regular social events, equity, inclusion and diversity initiatives including employee resource groups and regional inclusion councils, attractive employee discount, and compelling incentive programme.

Culture

Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.