Coach Sales Associate

About Coach

Coach is a global fashion house founded in New York in 1941, renowned for its accessible luxury leather goods, accessories, and apparel. As part of the Tapestry portfolio—a global conglomerate encompassing multiple prestigious brands—Coach operates under a shared commitment to innovation, inclusivity, and sustainability. The brand emphasizes craftsmanship, timeless design, and an inclusive spirit rooted in New York heritage, guided by Creative Director Stuart Vevers's vision of creating beautiful, durable pieces for modern living.

Role & Responsibilities

• Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards
• Build lasting client relationships through personalized styling, product expertise, and fashion advice
• Drive sales through cross-selling, upselling, and tailored product recommendations
• Utilize mobile POS, clienteling tools, and social selling platforms including short-form video to capture customer data and encourage repeat purchases
• Develop and execute personal sales plans to meet or exceed individual and team KPIs
• Source new customers, maintain relationships, and follow up to close sales
• Maintain high energy on the sales floor while managing multiple customers and adapting selling techniques to business needs
• Complete daily operational tasks including cash wrap, inventory processing, replenishment, and visual merchandising while maintaining service standards
• Keep sales floor and stockroom clean, organized, and stocked in accordance with retail policies, POS procedures, and asset protection guidelines
• Process transactions efficiently including purchases, returns, exchanges, and online order pickups
• Support inventory cycles by receiving shipments, stocking shelves, and managing product movement
• Assist teammates across functional areas as required
• Foster a collaborative, trust-based team environment and encourage peer performance
• Participate in brand initiatives, training programs, and inclusion activities
• Maintain composure, welcome feedback, and demonstrate a calm, professional demeanor in a fast-paced retail setting

Qualifications

• Minimum 1+ years of sales experience, preferably in luxury retail
• Knowledge of fashion trends and competitive landscape
• Proficiency with POS systems, basic computer skills (iPad, laptop, Mobile POS)
• Ability to use walkie-talkies and read price/release sheets
• Strong English language proficiency
• Ability to work a flexible schedule including nights, weekends, peak seasons, and public holidays

Skills

Experience

Minimum 1+ years of sales experience, with luxury retail background strongly preferred. Demonstrated experience with customer-facing sales, fashion retail environments, and digital retail tools such as mobile POS systems and clienteling platforms is advantageous.

Education

A combination of relevant education and practical sales experience will be considered. No specific formal educational requirement is mandated.

Workplace

Culture

Coach cultivates an inclusive, courageous workplace culture centered on craftsmanship and creative expression. As part of the Tapestry family, the brand champions equity, diversity, and innovation, fostering a trust-based environment where team members are encouraged to be themselves and contribute meaningfully to a global house of optimism and possibility.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.