Coach Sales Associate

Overview

Coach is an American luxury fashion house known for its craft in leather goods, accessories and ready-to-wear, operating a global retail network and wholesale partnerships. The brand is part of Tapestry, Inc., a multi-brand luxury house, and is recognized for a contemporary New York sensibility under the creative direction of Stuart Vevers.

Role & Responsibilities

• Act as the front-line ambassador of the Coach brand, delivering an elevated, personalized shopping experience aligned with the Coach Guide to Style and Service.
• Build and nurture long-term client relationships through personalized styling, product expertise and proactive follow-up.
• Drive revenue through cross-selling, upselling and tailored product recommendations to meet personal and store KPIs.
• Sell across channels by using mobile POS, clienteling tools and social selling platforms, including short-form video and live-stream demonstrations.
• Develop and execute personal sales plans and contribute to team objectives and store initiatives.
• Process transactions accurately and efficiently (sales, returns, exchanges, online order pickups).
• Support daily operational tasks including cash wrap, inventory receiving, replenishment, stockroom management and visual merchandising.
• Maintain a high-energy presence on the sales floor, manage multiple customers and adapt sales techniques to business needs.
• Follow retail policies, POS procedures and asset protection guidelines to safeguard inventory.
• Participate in brand training, inclusion activities and store initiatives; provide and welcome constructive feedback.

Qualifications

• Minimum of 1+ years of sales experience; luxury retail experience preferred.
• Proficiency operating POS systems and mobile POS on iPad or laptop; comfortable with walkie-talkie communication.
• Demonstrated clienteling and data-acquisition capability; social media savvy with experience in short-form video or live shopping preferred.
• Strong English language proficiency.
• Ability to work a flexible schedule including nights, weekends, peak seasons and public holidays.
• Ability to lift regularly up to 25 lbs and occasionally up to 50 lbs; bend, climb and maneuver in a retail environment.

Skills

Experience

At least one year of retail sales experience; experience in luxury retail, omni-channel selling, clienteling and social or live-stream selling is preferred.

Education

High school diploma or equivalent; vocational training or coursework in retail, fashion or customer service is a plus.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 24.25 per hour.

Benefits

Medical insurance; Dental insurance; Vision insurance; 401(k); Paid paternity and maternity leave; Commuter benefits; Disability insurance; Tuition assistance.

Culture

Coach combines a heritage of craftsmanship with a contemporary, inclusive brand culture fostered within the Tapestry family. The workplace emphasizes creativity, customer focus, collaboration and professional development in a fast-paced retail environment committed to equity and inclusion.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.