Coach Sales Associate

About Coach

Coach is a New York–born fashion house known for elevated leather goods and contemporary ready‑to‑wear. Part of the Tapestry portfolio, Coach combines a strong design sensibility with global retail reach and a commitment to inclusion, creativity, and client‑centric service.

Role & Responsibilities

• Serve as the front‑line ambassador of the Coach brand, consistently delivering the Coach Guide to Style and Service standards.
• Build lasting client relationships through personalized styling, product expertise and proactive follow‑up to encourage repeat business.
• Drive sales performance via cross‑selling, upselling and tailored recommendations; develop and execute personal sales plans to meet individual and store KPIs.
• Sell across channels using mobile POS, clienteling tools and social selling platforms, including creation and participation in short‑form video and live‑stream shopping activities.
• Execute daily store operations: process transactions, manage online order pickups/returns/exchanges, maintain cash wrap and adhere to asset protection procedures.
• Support inventory cycles: receive shipments, complete inventory processing, replenish stock and maintain an organized stockroom.
• Uphold visual merchandising standards and maintain a clean, well‑stocked sales floor; assist teammates across functional areas as required.
• Participate in brand initiatives and training programs; welcome feedback and adapt behaviours to sustain a professional, collaborative environment.
• Work a flexible schedule including nights, weekends, peak seasons and public holidays to meet business needs.

Qualifications

• Minimum 1+ years of sales experience; luxury retail experience preferred. A combination of education and experience will be considered.
• Proven experience operating POS systems and basic computer proficiency (iPad, laptop, Mobile POS).
• Demonstrable clienteling ability and experience with social media selling, live‑stream shopping or video demonstrations (preferred).
• Ability to lift at least 25 lb regularly (up to 50 lb occasionally), and to climb, bend, kneel and manoeuvre throughout the sales floor and stockroom.
• Strong English language proficiency.
• Ability to perform in a fast‑paced retail environment and to work a flexible schedule including peak retail periods.

Skills

Experience

Minimum 1 year of sales experience; luxury retail experience is preferred. Combination of relevant education and practical retail experience considered.

Education

High school diploma or equivalent; combination of education and experience considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 24.25 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance

Culture

Coach emphasizes creativity, client focus and inclusive collaboration rooted in its New York heritage. As part of Tapestry, the employer promotes diversity, development and open feedback, with an operational culture that values performance and teamwork.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.