Coach Sales Associate

About Coach

Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.

Role & Responsibilities

• Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards
• Build lasting client relationships through personalized styling, product expertise, and fashion advice
• Drive sales through cross-selling, upselling, and tailored recommendations
• Utilize mobile POS, clienteling tools, and social selling platforms to capture data and encourage repeat purchases
• Develop and execute personal sales plans; meet or exceed individual and team KPIs
• Source new customers, maintain relationships, and follow up to close sales
• Manage multiple customers simultaneously while maintaining high energy and adapting selling techniques to business needs
• Complete daily operational tasks including cash wrap, inventory processing, replenishment, and visual merchandising
• Maintain sales floor and stockroom cleanliness, organization, and stock levels while following retail and asset protection procedures
• Process transactions efficiently including purchases, returns, exchanges, and online pickups
• Support inventory cycles by receiving shipments, stocking shelves, and managing product movement
• Foster a collaborative, trust-based environment and encourage team performance

Qualifications

• 1+ years of sales experience (luxury retail preferred)
• Knowledge of fashion trends and competitors
• Experience with POS operation and basic computer proficiency (iPad, laptop, Mobile POS)
• Ability to use walkie-talkie devices and read price/release sheets
• Strong English language proficiency
• Ability to work in a fast-paced retail environment
• Ability to lift at least 25 lbs regularly (up to 50 lbs occasionally) and maneuver sales floor and stockroom
• Luxury retail background (preferred)
• Social media proficiency and experience with live-stream shopping or video demonstrations (preferred)
• Clienteling and data acquisition skills (preferred)

Skills

Experience

1+ years of sales experience, preferably in luxury retail; familiarity with fashion trends and competitive landscape; demonstrated ability to source and maintain customer relationships and close sales.

Education

No specific educational requirements stated; a combination of education and equivalent relevant experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 24.25 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(K), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance, Tuition assistance

Culture

Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.