Coach Sales Associate
Coach Sales Associate (part-time) in Lehi, Utah — join Coach (Tapestry) as a retail Sales Associate focused on omnichannel clienteling and elevated service.
Overview
Coach is a global luxury fashion house known for its leather goods and ready-to-wear, rooted in New York and operating as part of the Tapestry portfolio. The brand emphasises craftsmanship, contemporary design under Creative Director Stuart Vevers, and an omnichannel approach to luxury retail. As a member of Tapestry, Coach benefits from the resources of a global house of brands committed to innovation and inclusion.
Role & Responsibilities
- Serve as the front-line ambassador for the Coach brand, delivering elevated, personalised client experiences in accordance with brand style and service standards.
- Drive sales performance through personalised styling, cross-selling, upselling and executing individual sales plans to meet or exceed KPIs.
- Use mobile POS, clienteling tools and social selling (including short-form video) to capture client data, facilitate transactions and encourage repeat purchases.
- Source, nurture and convert new and existing clients through proactive outreach and follow-up.
- Perform daily store operations including cash wrap, transaction processing (purchases, returns, exchanges, online pickups), inventory receiving, replenishment and visual merchandising.
- Maintain a high-energy, organised sales floor and stockroom; adhere to POS, asset protection and retail policies.
- Support team performance by assisting colleagues across functional areas and fostering a collaborative, trust-based environment.
- Participate in brand training, inclusion initiatives and accept feedback to adapt behaviours and service delivery.
Qualifications
- Minimum of 1 year of sales experience; luxury retail experience preferred.
- Proven experience operating POS systems and mobile POS; basic computer proficiency (iPad/laptop).
- Clienteling, data acquisition and social/live-stream selling experience preferred.
- Ability to work a flexible schedule including nights, weekends, peak seasons and public holidays.
- Ability to lift and carry at least 25 lb regularly (up to 50 lb occasionally) and to climb, bend and kneel to manoeuvre the sales floor and stockroom.
- Strong English language proficiency.
Skills
Experience
At least 1 year of retail sales experience; prior luxury retail or boutique experience is preferred and will be considered an advantage.
Education
A combination of education and experience will be considered; no specific degree is required.
Workplace
The role is situated in Lehi, Utah, USA — conveniently close to Salt Lake City. There are currently 2 open positions in Lehi on Cerulean, with 1 added recently. Within Utah, Cerulean currently features 5 open roles, including 2 recent additions. Across USA, Cerulean lists 3.470 open roles — 1322 of them newly added.
Compensation
The base compensation for this position ranges from USD 15 to USD 19.50 per hour.
Benefits
Medical insurance, Dental insurance, Vision insurance, 401(K), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance
Culture
Coach cultivates a creative, client-centric culture that blends New York energy with a modern luxury ethos. The workplace emphasises collaboration, inclusivity and continuous learning, supporting employees through training and brand initiatives fostered by the broader Tapestry organisation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.