Coach Sales Associate

About Coach

Coach is a New York–born luxury fashion house renowned for leather goods, accessories and ready-to-wear, operating as part of the Tapestry portfolio. The brand emphasizes craftsmanship, accessible luxury and contemporary design, combining heritage savoir‑faire with modern storytelling under a globally recognised creative direction.

Role & Responsibilities

• Serve as a front‑line ambassador of the Coach brand, delivering elevated, personalised luxury service in accordance with Coach standards.
• Build and maintain lasting client relationships through personalised styling, product expertise and proactive follow‑up to drive repeat business.
• Drive individual and store sales by cross‑selling, upselling and executing tailored product recommendations to meet KPIs.
• Leverage mobile POS, clienteling tools and social selling channels (including short‑form video) to capture client data and convert sales.
• Develop and execute personal sales plans aligned with store objectives and participate in brand initiatives and training programmes.
• Manage daily store operations: cash wrap, transaction processing (purchases, returns, exchanges, online pickups), and inventory processing.
• Support inventory cycles by receiving shipments, stocking, replenishing and maintaining an organised stockroom and sales floor.
• Execute visual merchandising and maintain presentation standards across the sales floor; follow POS and asset‑protection procedures.
• Multi‑task on the sales floor while maintaining high energy and professional composure during peak periods, events and holiday trading.
• Collaborate with teammates across functional areas, foster a trust‑based team environment and assist colleagues as required.
• Adhere to health & safety and ADA accommodation practices; occasionally lift up to 50 lbs and perform routine physical tasks.

Qualifications

• 1+ years of sales experience; luxury retail experience strongly preferred. Combination of education and experience will be considered.
• Proficiency operating POS systems and mobile POS; comfortable using iPad and laptop for clienteling and transactions.
• Familiarity with walkie‑talkie communication and the ability to read price/release sheets.
• Strong English language proficiency.
• Social‑media savvy with experience in social selling, short‑form video, live‑stream shopping or video demos preferred.
• Ability to work a flexible schedule including nights, weekends, peak season and public holidays.
• Capable of regular lifting (at least 25 lbs) and occasional lifting up to 50 lbs; able to climb, bend and kneel as required.

Skills

Experience

Minimum of one year in sales, preferably within luxury or premium retail; proven track record of meeting sales targets and executing clienteling and omnichannel selling strategies.

Education

High school diploma or equivalent; a combination of education and relevant retail experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.50 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance

Culture

Coach blends New York creativity with a collaborative, inclusive workplace culture as part of the Tapestry family. The organisation emphasises development, direct feedback, diversity and training, and expects employees to combine commercial drive with empathy and professionalism.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.