Coach Sales Associate
- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Apr 17, 2026
About Coach
Coach is a global American fashion house known for leather goods and ready-to-wear, operating as part of the Tapestry portfolio. The brand emphasises craftsmanship, contemporary design and accessible luxury while benefiting from Tapestry’s global scale and mobility opportunities across sister maisons.
Coach in Leeds is hiring a Sales Associate (full-time) to deliver luxury client service, drive omnichannel sales and support store operations.
Role & Responsibilities
- Act as the front-line ambassador for Coach, consistently delivering the Coach Guide to Style and Service standards.
- Build and nurture lasting client relationships through personalised styling, product expertise and follow-up to drive repeat business.
- Drive sales performance through cross-selling, upselling and execution of personal sales plans to meet individual and store KPIs.
- Operate mobile POS and traditional POS to process purchases, returns, exchanges and online order fulfilment accurately and efficiently.
- Use clienteling tools, social selling and short-form video or live-stream demos to capture client data and expand the client base.
- Perform daily store operations including cash wrap, inventory processing, replenishment, visual merchandising and stockroom maintenance.
- Support inventory cycles: receive shipments, stock shelves and manage product movement while following asset protection procedures.
- Maintain high energy on the sales floor, manage multiple customers simultaneously and adapt selling techniques to business needs.
- Participate in brand initiatives, training programmes and inclusion activities; assist teammates in functional areas as required.
Qualifications
- 1+ years of sales experience; luxury retail experience preferred.
- Proven ability to meet or exceed sales targets in a fast-paced retail environment.
- Proficiency with POS systems and basic computer devices (iPad/laptop); comfortable using mobile POS and walkie-talkies.
- Strong English language proficiency.
- Social media savvy with experience or interest in live-stream shopping, short-form video and client acquisition through digital channels.
Skills
Experience
Minimum of one year in sales, preferably within luxury or premium retail; demonstrated track record of clienteling, upselling and achieving targets.
Education
High school diploma or equivalent; a combination of education and relevant retail experience will be considered.
Workplace
This position is based in Leeds, England, UK.
Benefits
Internal mobility and career progression; 1 paid volunteering day per year; Ambassador learning & development programme; regular social events; employee resource groups and regional inclusion councils; attractive employee discount; incentive programme.
Culture
Coach combines creative, design-led energy with an inclusive, team-oriented workplace. The brand prioritises diversity and employee development, offering structured learning programmes and internal mobility within the Tapestry group.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Advisor», «Sales Advisor», «Retail Sales Associate», «Style Advisor», «Client Relations Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.