Coach Sales Associate
- Location
- Employment
- Part-Time
- Seniority
- Mid-Level
- Compensation
- $15–19.50/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Apr 6, 2026
About Coach
Coach is a global fashion house renowned for leather goods and accessories, headquartered in New York and part of the Tapestry portfolio. The brand blends contemporary design with artisanal craftsmanship under the creative direction of Stuart Vevers and operates within a group committed to inclusive talent development and cross-brand innovation.
Coach is hiring a part-time Sales Associate III in Lee, Massachusetts — front-line retail role focused on omni-channel selling and clienteling.
Role & Responsibilities
- Act as a front-line ambassador, delivering elevated, personalized luxury service consistent with Coach styling and service standards.
- Build and sustain client relationships through personalized styling, product expertise, and proactive follow-up to drive repeat business.
- Drive revenue via cross-selling, upselling, tailored recommendations and execution of personal sales plans to meet individual and store KPIs.
- Leverage omni-channel tools — mobile POS, clienteling platforms, social selling and short-form video — to capture client data and convert sales.
- Manage transactions and omni-channel fulfilment (sales, returns, exchanges, online order pickups) efficiently and accurately.
- Support daily store operations including cash wrap, inventory receiving and processing, replenishment, visual merchandising and asset protection protocols.
- Maintain sales floor and stockroom presentation, ensure product availability and assist teammates across functional areas as needed.
- Participate in brand initiatives, trainings and inclusion activities while demonstrating adaptability to feedback and business change.
Qualifications
- Minimum 1 year of sales experience; luxury retail experience strongly preferred.
- Proven ability to operate POS systems and mobile POS on iPad/laptop; comfortable with walkie‑talkie communication and reading price/release sheets.
- Demonstrated clienteling and data‑acquisition skills; social media savvy with experience in live‑stream shopping or product video demos preferred.
- Strong English language proficiency required.
- Ability to work a flexible schedule including nights, weekends, peak seasons and public holidays.
- Ability to lift regularly 25 lbs (up to 50 lbs occasionally), climb, bend and maneuver within the sales floor and stockroom.
Skills
Experience
At least 1 year of retail sales experience; previous luxury or fashion retail background preferred, with demonstrable success meeting sales targets and executing clienteling strategies.
Education
No formal degree required; a combination of relevant education and retail experience will be considered.
Workplace
This position is based in Lee, Massachusetts, USA, within easy reach of Boston.
Compensation
The base compensation for this position ranges from USD 15 to USD 19.50 per hour.
Benefits
Medical insurance; Dental insurance; Vision insurance; 401(k); Paid paternity and maternity leave; Commuter benefits; Disability insurance; Tuition assistance.
Culture
Coach cultivates a creative, inclusive and client‑centric work environment aligned with the wider Tapestry commitment to equity and development. The brand values courage, creativity and a results orientation, encouraging employees to learn rapidly and collaborate across teams.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Advisor», «Retail Sales Consultant», «Style Advisor», «Customer Experience Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.