Coach Sales Associate

About Coach

Coach is an American luxury fashion house with deep New York heritage known for leather goods, accessories and ready-to-wear. The brand is part of Tapestry, Inc., a global portfolio of consumer luxury brands that emphasizes craftsmanship, inclusive design, and omni‑channel retail innovation.

Role & Responsibilities

• Act as the front-line ambassador for Coach, delivering personalized, elevated client experiences in accordance with the Coach Guide to Style and Service.
• Build and sustain client relationships through styling advice, product expertise and proactive follow-up to drive repeat business.
• Achieve individual and store sales targets by cross-selling, upselling and executing personal sales plans and KPIs.
• Leverage mobile POS, clienteling tools and social selling (including short-form video and live-stream demos) to capture client data and convert sales.
• Operate the sales floor during peak traffic with high energy—manage multiple clients and adapt selling techniques to business needs.
• Execute daily operational duties: process transactions (purchases, returns, exchanges, online pickups), maintain cash wrap and POS accuracy.
• Support inventory cycles: receive shipments, process inventory, replenish stock and maintain stockroom organisation.
• Maintain visual merchandising standards and ensure the sales floor and stockroom are clean, organised and well-stocked.
• Follow all retail policies and asset protection procedures; assist teammates across functional areas as required.
• Participate in brand initiatives, training programmes and inclusion activities; accept and act on feedback to continuously improve performance.

Qualifications

• Minimum 1 year of sales experience; luxury retail experience preferred. Combination of education and experience will be considered.
• Demonstrated proficiency with POS systems and mobile POS workflows (iPad/laptop), and basic computer skills.
• Strong English language proficiency.
• Ability to work a flexible schedule including nights, weekends, peak seasons and public holidays.
• Physical ability to lift at least 25 lbs regularly (up to 50 lbs occasionally), climb, bend, kneel and manoeuvre throughout the sales floor and stockroom.

Skills

Experience

At least 1 year of retail sales experience is required; prior luxury or premium-brand retail experience is strongly preferred. Experience using mobile POS and clienteling platforms, and familiarity with social or video-driven selling is an advantage.

Education

High school diploma or equivalent preferred; combination of formal education and relevant retail experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.50 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance

Culture

Coach blends New York creativity with a performance-driven retail culture and is part of the Tapestry family, which prioritises inclusion and development. The workplace emphasizes collaboration, direct feedback, continuous learning and a client‑first mindset.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.