Coach Sales Associate

Closed The candidacy window for this position at Coach has closed.

While this position is no longer receiving submissions as of June 2, 2026, we invite you to explore further opportunities at Coach or browse all open roles.

Continue Your Search

We invite you to review more currently available roles:

Location
Las RozasMadridSpain
Employment
Full-Time
Seniority
Entry-Level
Department
Retail & Boutique Operations
Industry
Fashion, Apparel & Leather Goods
Posted
May 31, 2026

About Coach

Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.

Coach Sales Associate in Las Rozas, Spain. Luxury retail role delivering personalized service and driving sales in a dynamic outlet environment.

Role & Responsibilities

  • Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards
  • Build lasting client relationships through personalized styling, product expertise, and fashion advice
  • Drive sales through cross-selling, upselling, and tailored recommendations
  • Utilize mobile POS, clienteling tools, and social selling platforms including short-form video to capture data and encourage repeat purchases
  • Develop and execute personal sales plans; meet or exceed individual and team KPIs
  • Source new customers, maintain relationships, and follow up to close sales
  • Maintain high energy on the floor, manage multiple customers, and adapt selling techniques to business needs
  • Complete daily operational tasks including cash wrap, inventory processing, replenishment, and visual merchandising while maintaining service standards
  • Keep sales floor and stockroom clean, organized, and stocked; follow retail policies, POS, and asset protection procedures
  • Process transactions efficiently including purchases, returns, exchanges, and online pickups
  • Support inventory cycles: receive shipments, stock shelves, and manage product movement
  • Assist teammates in functional areas as required
  • Foster a collaborative, trust-based environment; encourage team performance
  • Participate in brand initiatives, training programs, and inclusion activities
  • Welcome feedback, adapt behaviors, and maintain a calm, professional demeanor

Qualifications

  • Minimum 1+ years of sales experience in luxury retail
  • Knowledge of fashion trends and competitors
  • POS operation experience and basic computer proficiency including iPad, laptop, and Mobile POS
  • Strong English proficiency
  • Ability to work in a fast-paced retail environment
  • Flexible scheduling availability including nights, weekends, peak seasons, and public holidays

Skills

Mobile POS systems Clienteling tools Social selling platforms Short-form video content creation Fashion styling and product expertise Cross-selling and upselling techniques Customer relationship management Inventory management Visual merchandising Cash handling and transaction processing Walkie-talkie communication

Experience

1+ years of sales experience, preferably in luxury retail; familiarity with fashion trends, competitor analysis, and omni-channel retail environments. Experience with live-stream shopping, video demonstrations, and clienteling data acquisition is preferred.

Education

High school diploma or equivalent; a combination of relevant education and sales experience will be considered.

Workplace

This position is based in Las Rozas, Madrid, Spain, within easy reach of Madrid.

Benefits

Inclusive and innovative working environment; internal mobility and career progression opportunities; 1 paid volunteering day per year with opportunities to volunteer on global projects; learning and development through the Ambassador Programme; regular social events; equity, inclusion, and diversity initiatives including employee resource groups and regional inclusion councils; attractive employee discount; compelling incentive programme.

Culture

Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Advisor», «Style Advisor», «Retail Associate», «Sales Consultant», «Brand Ambassador», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.