Coach Sales Associate

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Location
LandquartGrisonsSwitzerland
Employment
Part-Time
Seniority
Entry-Level
Department
Retail & Boutique Operations
Industry
Fashion, Apparel & Leather Goods
Posted
Apr 9, 2026

About Coach

Coach is a global luxury fashion house renowned for leather goods and accessories, headquartered in New York and operating internationally. The brand is part of the Tapestry portfolio, a multi-brand group that emphasizes creative direction, product craftsmanship and an inclusive workplace culture across its maisons.

Coach — Landquart, Switzerland: Sales Associate (part-time) at Landquart Outlet, delivering luxury retail and omni-channel client service.

Role & Responsibilities

  • Act as the front-line ambassador of the Coach brand, delivering an elevated, personalized luxury shopping experience in accordance with brand style and service standards.
  • Build and maintain lasting client relationships through personalized styling, product expertise and proactive follow-up to drive repeat business.
  • Achieve individual and store sales targets through cross-selling, upselling and execution of personal sales plans; meet or exceed KPIs.
  • Sell across channels using mobile POS, clienteling tools and social selling (including short-form video) to capture customer data and convert sales.
  • Execute daily store operations: process transactions (purchases, returns, exchanges, online pickups), manage cash wrap, receive shipments, replenish stock and support inventory cycles.
  • Maintain high standards of visual merchandising, floor presentation and stockroom organisation; adhere to POS, asset protection and retail policies.
  • Manage multiple customers on the sales floor with high energy and professionalism; support teammates in other functional areas as required.
  • Participate in brand initiatives, training programmes and inclusion activities; accept feedback and adapt behaviour to improve performance.

Qualifications

  • Minimum 1 year of sales experience; luxury retail experience strongly preferred. A combination of relevant education and experience will be considered.
  • Proven ability to use POS systems and basic computer devices (iPad/laptop) for transactions and clienteling.
  • Demonstrable clienteling and data-acquisition skills; social media savvy with experience in live-stream shopping or video demos is an advantage.
  • Ability to work a flexible schedule, including nights, weekends, peak seasons and public holidays.
  • Strong English proficiency required.

Skills

mobile POS POS iPad laptop walkie-talkie clienteling tools social selling platforms short-form video visual merchandising inventory processing cash handling omni-channel selling

Experience

At least 1 year of retail sales experience; prior luxury retail background and experience with omni-channel selling and clienteling preferred.

Education

No specific formal qualification required; a combination of education and relevant retail experience will be considered.

Workplace

This position is based in Landquart, Grisons, Switzerland, within easy reach of Zurich.

Benefits

Inclusive, innovative and fun working environment; internal mobility and career progression; 1 paid volunteering day per year; learning & development via the Ambassador Programme; regular social events; equity, inclusion & diversity initiatives including employee resource groups and regional inclusion councils; attractive employee discount; compelling incentive programme.

Culture

Coach combines heritage craftsmanship with contemporary creative direction, operating within Tapestry’s multi-brand environment that emphasises diversity and inclusion. The company promotes internal mobility, employee development and community engagement while maintaining a performance-driven retail culture.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Sales Associate», «Client Advisor», «Luxury Sales Consultant», «Store Sales Associate», «Client Relations Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.