Coach Sales Associate

About Coach

Coach is an American house of modern luxury known for leather goods and accessories. The brand is part of Tapestry, Inc., a global house of brands that includes Coach and Kate Spade New York. As an employer, the group emphasizes creativity, inclusion and omnichannel retail excellence across boutiques, outlets and digital channels.

Role & Responsibilities

• Serve as the front-line ambassador for Coach, delivering elevated, personalized luxury shopping experiences in accordance with the Coach Guide to Style and Service.
• Build and maintain lasting client relationships through personalized styling, product expertise and tailored recommendations to drive loyalty and repeat purchases.
• Achieve personal and store sales targets through cross-selling, upselling and execution of individual sales plans; meet or exceed KPIs.
• Operate mobile POS and in-store transaction processes efficiently, including purchases, returns, exchanges and online order pickups.
• Leverage clienteling tools, social selling and short-form video/live-stream channels to capture customer data and stimulate omni-channel sales.
• Support daily store operations: inventory receiving and processing, replenishment, visual merchandising, stockroom organisation and asset protection procedures.
• Maintain high energy on the sales floor, manage multiple customers simultaneously and adapt selling techniques to peak business periods.
• Participate in brand initiatives, training programmes and inclusion activities; welcome feedback and demonstrate a calm, professional demeanour.
• Collaborate with teammates across functional areas to foster a trust-based, performance-driven environment.

Qualifications

• Minimum of 1 year of sales experience; luxury retail experience preferred. A combination of education and experience will be considered.
• Proven ability to meet sales targets and execute personal sales plans.
• Strong English language proficiency required.
• Capacity to work a flexible schedule including evenings, weekends, peak season and public holidays.
• Comfortable working in a fast-paced retail environment and handling multiple customer interactions concurrently.

Skills

Experience

At least 1 year of retail or sales experience; prior luxury retail, clienteling or omni-channel selling experience is preferred.

Education

High school diploma or equivalent; vocational or retail training preferred. A combination of education and experience will be considered.

Workplace

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance.

Culture

Coach operates within Tapestry’s global, brand-driven culture that values creativity, individuality and inclusion. The workplace prioritises customer-centric service, continuous learning and collaborative teamwork across retail and digital channels.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.