Coach Sales Associate

About Coach

Coach is a global fashion house known for its leather goods and accessible-luxury apparel and accessories, rooted in New York design heritage. The brand is part of the Tapestry portfolio, a global house of brands that emphasizes creativity, inclusivity, and commercial innovation across retail and digital channels.

Role & Responsibilities

• Act as the frontline ambassador for the Coach brand, delivering elevated, personalized luxury service in accordance with Coach style and service standards.
• Build and maintain lasting client relationships through personalized styling, product expertise, and proactive follow-up to drive repeat purchases and loyalty.
• Achieve individual and store sales targets via cross-selling, upselling, tailored recommendations and execution of personal sales plans.
• Operate mobile POS and traditional POS systems to process purchases, returns, exchanges and online order pickups efficiently and accurately.
• Use clienteling tools, social selling platforms and short-form video to capture client data, promote product stories and support omni-channel sales.
• Manage daily store operations including cash wrap, inventory receiving, replenishment, visual merchandising and stockroom organization.
• Support inventory cycles and asset protection procedures: receive shipments, process inventory, and ensure accurate product movement between stockroom and sales floor.
• Maintain high floor energy; serve multiple customers concurrently and adapt selling techniques to fluctuating business needs.
• Contribute to a collaborative, trust-based team environment; assist colleagues across functional areas and participate in brand initiatives and training.
• Uphold brand inclusion and service training commitments; accept feedback and sustain a calm, professional demeanor during peak periods.

Qualifications

• Minimum 1 year of sales experience; luxury retail experience strongly preferred.
• Demonstrated proficiency operating POS systems and mobile POS; comfortable using iPad and laptop for sales and clienteling.
• Familiarity with clienteling tools and data acquisition techniques; social media savvy with experience in short-form video, live-stream shopping or video demos preferred.
• Ability to read price/release sheets and operate retail communications equipment (e.g., walkie-talkie).
• Strong English language proficiency.
• Ability to work a flexible schedule including nights, weekends, holidays and peak retail periods.
• Physical ability to lift regularly up to 25 lbs (occasionally up to 50 lbs), climb, bend, kneel and manage sales floor and stockroom activity.

Skills

Experience

At least 1 year of sales experience; previous luxury retail experience is preferred. Experience using POS and clienteling platforms, social selling, or live-stream/video demos is an advantage.

Education

High school diploma or equivalent; a combination of education and retail experience will be considered. Vocational retail or customer service training is a plus.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.50 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(K), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance.

Culture

Coach emphasizes creativity, inclusivity and optimistic brand energy within a fast-paced retail environment. The company prioritizes development through training, collaborative teamwork and initiatives that support diversity and equitable opportunity across the Tapestry portfolio.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.