Coach Sales Associate

About Coach

Coach is a global fashion house rooted in New York and known for leather goods and accessible luxury. The brand is part of the Tapestry portfolio, a multi‑brand group that emphasizes innovation, inclusivity and durable craftsmanship. As an employer, Coach positions itself as design-led yet commercial, combining heritage product expertise with omnichannel retail operations.

Role & Responsibilities

• Serve as the front-line ambassador of the Coach brand, delivering elevated, personalized service consistent with Coach Guide to Style and Service standards.
• Develop and maintain lasting client relationships through tailored styling, product knowledge and proactive follow-up to drive repeat purchases.
• Achieve individual and store sales targets by cross-selling, upselling and executing personal sales plans and KPIs.
• Utilize Mobile POS, clienteling tools, social selling platforms and short-form video to capture client data and convert sales.
• Manage daily store operations including cash wrap, transaction processing (purchases, returns, exchanges, online pickups), inventory receiving and replenishment.
• Maintain sales floor and stockroom standards: visual merchandising, organization, asset protection and compliance with retail policies.
• Adapt selling approach to peak periods and multiple customers; participate in brand initiatives, training and inclusion activities.
• Support teammates across functional areas, foster a collaborative environment and accept feedback to improve performance.
• Perform physical duties as required (regularly lift at least 25 lbs; occasionally up to 50 lbs; climb, bend, kneel).

Qualifications

• 1+ years of sales experience; luxury retail experience strongly preferred.
• Proficiency with POS systems and mobile devices (Mobile POS, iPad, laptop); comfortable using walkie‑talkies and reading price/release sheets.
• Demonstrated clienteling and data acquisition skills; social media savvy with experience in short‑form video or live‑stream shopping preferred.
• Strong English language proficiency.
• Ability to work a flexible schedule including nights, weekends, busy season and public holidays; capable of performing physical demands of the role.

Skills

Experience

Minimum of one year of sales experience; prior experience in luxury or branded retail, omnichannel selling and clienteling is preferred.

Education

High school diploma or equivalent preferred; a combination of relevant education and retail experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.50 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance.

Culture

Coach blends New York creative energy with commercial rigor and a strong emphasis on inclusivity and belonging as part of the Tapestry portfolio. The workplace prioritizes collaboration, continuous learning and customer‑centric performance within a design‑led retail environment.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.