Coach Sales Associate

About Coach

Coach is a global, design-led fashion house known for luxury leather goods and accessible ready-to-wear. Headquartered in New York and part of the Tapestry portfolio, Coach combines heritage craftsmanship with contemporary design under Creative Director Stuart Vevers and benefits from the parent group's emphasis on brand development, talent mobility and inclusive culture.

Role & Responsibilities

• Act as the front-line ambassador for Coach, delivering the brand’s Guide to Style and Service through elevated, personalized customer interactions.
• Build and maintain lasting client relationships via tailored styling, product expertise and proactive follow-up to drive repeat business.
• Execute omni‑channel selling: capture client data, sell through Mobile POS, clienteling tools and social selling (including short-form video) to convert and increase lifetime value.
• Achieve and exceed individual and store KPIs by developing and following personal sales plans and by cross-selling and upselling.
• Manage daily store operations including cash wrap, transaction processing (purchases, returns, exchanges, online pickups), and adherence to POS and asset-protection procedures.
• Support inventory cycles: receive shipments, process stock, replenish the sales floor and maintain an organised stockroom.
• Uphold visual merchandising standards and maintain the sales floor to Coach service and presentation expectations.
• Adapt selling techniques to changing footfall and business needs while managing multiple customers with high energy and professionalism.
• Participate in brand initiatives, training programmes and inclusion activities; welcome feedback and apply learnings to improve performance.
• Assist teammates across functional areas to foster a collaborative, trust-based store environment.

Qualifications

• Minimum of 1+ years of sales experience; luxury retail experience strongly preferred. A combination of relevant education and experience will be considered.
• Demonstrated proficiency with POS operation and mobile devices (iPad/laptop, Mobile POS); comfortable reading price/release sheets.
• Strong spoken and written English proficiency.
• Ability to perform in a fast-paced retail environment, multitask on the sales floor and adapt to changing priorities.
• Flexibility to work a variable schedule including nights, weekends, peak season and public holidays.
• Preferred: social-media savvy with experience in short-form video or live‑stream shopping; experience using clienteling tools and data acquisition to build clientele.

Skills

Experience

At least 1 year of sales experience is required; prior luxury or premium retail experience is preferred and will be viewed favorably.

Education

High school diploma or equivalent; combination of education and relevant retail experience will be considered.

Workplace

Benefits

Inclusive workplace; internal mobility and career progression; 1 paid volunteering day per year; Ambassador learning & development programme; regular social events; equity, inclusion & diversity initiatives (employee resource groups and regional inclusion councils); attractive employee discount; compelling incentive programme.

Culture

Coach emphasises creative, customer-focused retail and a supportive workplace rooted in design heritage. As part of Tapestry, the brand promotes diversity, internal mobility and professional development while encouraging collaboration and entrepreneurial thinking at store level.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.